DECA Principles of Hospitality and Tourism Exam Questions Answered Correctly!! (Rated A+)
A La Carte Menu - Answers A food and drink menu in which each item is listed and priced separately.
Affiliated Hotel - Answers A hotel that is a member of a franchise, chain or referral system. Membership
usually provides special advantages, such as the use of a national reservation system.
All-inclusive - Answers A travel plan which includes all meals, drinks, tips, service charges,
accommodations, and possibly other activities.
Average Daily Rate (ADR) - Answers The total room revenue for a given period (day, month to date,
month, year to date), divided by the number of rooms occupied for the same period. Frequently used as
a measure of economic performance.
Back of House - Answers The support areas behind the scenes in a property including housekeeping,
laundry, engineering, foodservice; individuals who operate behind the scenes work to make a guest's
experience pleasant and safe.
Booking Engine - Answers The online reservations system that enables guests to check room availability
and rates, and book rooms.
Buying Cycle - Answers The research processes your potential guests go through.
Casual Employee - Answers The term casual employee is not a familiar one to many Americans. Instead
"temporary worker" or "independent contractor" is used. Defining what a casual employee is can get
somewhat confusing, since the term can differ from country to country. In the US, the term casual
employee is often used in universities. It refers to people, often students, who work less than 1000
hours per 12-month calendar year, on an irregular, infrequent or "as-needed" basis." Because the
worker is considered a casual employee, he or she does not have access to benefits like worker's
compensation, disability, company retirement plans, or health insurance.
Central Reservations System - Answers The ability of guests to make a reservation for one out of a
number of hotels by contacting one agency, contracted by the hotels acting as a group, to operate this
"central" reservation service.
Efficiency - Answers This is a low-rent form of accommodation consisting of a kitchenette, a living area,
and a sleeping area combined into one single room. These types of rooms are common in extended-stay
hotels, also known as "apartment hotels."
En Suite - Answers Indicates that a certain feature(s) is directly in the room, or adjacent to that room.
Extended Stay - Answers Generally, a hotel stay of seven or more nights.
Facilities - Answers Core physical features: accommodation, restaurants, bars, and meeting rooms.
, Front of House (FOH) - Answers All areas the guests will contact, including the lobby, corridors, dining
room, meeting rooms, and restrooms; employees who staff these areas have an emphasis on customer
service.
GDS - Answers global distribution system
Group Rate - Answers A negotiated hotel rate for convention, trade show, meeting, tour or incentive
group.
Guest Amenities - Answers Not to be confused with "amenities", this is the term given to the range of
disposable items provided in guest room bathrooms and includes such items as shampoo, lotion,
conditioner, soap, toothpaste, toothbrush, shower caps, etc... The cost of these items are built into
room rate.
Heads in Beds - Answers Industry slang referring to the primary marketing objective of accommodations
and most destinations - increasing the number of overnight stays.
High (Peak) Season - Answers The period of consecutive months during which optimum revenues,
room/suite occupancy and average room rates are generated.
M.O.D. - Answers Manager on Duty
No-show - Answers A customer with a reservation at a hotel who fails to show up and does not cancel.
Overbooking - Answers A situation in which more room reservations have been taken by a hotel than
what the hotel is able to accommodate.
Packaging - Answers A marketing strategy that involves offering several products for sale together. For
hotels this could be effectively implemented through the booking engine for upsells, services, event
tickets, or other amenities such as Internet access, meal plans, parking, etc. The price of the pricing may
be bundled together so there is opacity to the individual prices of the products.
Rack Rate - Answers The full, undiscounted published room rate (price).
REIT: Real Estate Investment Trust - Answers A real estate investment trust, or REIT, is a company that
owns and usually operates income-producing real estate.
RevPAR - Answers RevPAR is arguably the most important of all ratios used in the hotel industry.
Because the measure incorporates both room rates and occupancy, it provides a convenient snapshot of
a how well a company is filling its rooms, as well as how much it is able to charge.
Turndown Service - Answers It is a performance provided in the luxury hotels and it consists in preparing
the rooms for the next night. Concretely, it is the bed opening, the presence of a chocolate on the pillow
and softened lights.
Call Accounting - Answers Computer based system that monitors all outgoing calls and presents
collected information in a format that serves the user's needs.
