Smartsheet Support Glossary Exam Study
Guide
509 Certificate - answer[SAML] 509 is a public key infrastructure and the certificate, in SAML, is where
this key is located. In practice, the only part of the certificate that matters is the public key. The public
key is bound to a signing certifica...
509 Certificate - answer✔[SAML] 509 is a public key infrastructure and the certificate, in SAML, is where
this key is located. In practice, the only part of the certificate that matters is the public key. The public
key is bound to a signing certificate in the metadata. The private key is securely held by the party that
signs the XML message. For Smartsheet, this key allows us to authenticate the data being sent to us.
Accelerator(s) - answer✔[Control Center] Pre-packaged deployments of SCC with minimal engagement
from Smartsheet Consulting team.
Access Token - answer✔[Internal] a set of characters generated by a user's account that allows them to
access the Smartsheet API. Used in the Authentication header
Account - answer✔[Internal, OpsCon, Salesforce] A unique profile in Smartsheet as defined by an email
address. Accounts can be licensed users, non-licensed users, or free collaborators.
Addition Leads - answer✔[Control Center] Other users other than the PMO Lead that can make changes
to the existing program or blueprints. These users do not need to be shared to the config sheet.
Agile - answer✔[Connector, Product] Let's you view your issue on your Scrum or Kanban board.
API Client ID - answer✔[Product] The specific ID shown in OpsCon Grid Load Logs and other resources
(Kibana, Dev Tools, etc.) will help identify which applications are accessing/updating sheets. Also, see
the API Client ID Report in Smartsheet to help as a reference.
API_RATE_LIMIT - answer✔[OpsCon] This sets the number of requests that can come in from the user to
an individual API App Server per minute. There is a fleet of 10 API App Servers and each one gets this
rate limit. Requests will come into the fleet and in most cases, they go to a new server each time, but in
some cases, they may be sent to the same server. This rate limit per server helps to ensure the users
won't get clipped by the Rate Limits early. It is controlled by the Long value and the default is 100.
Decreasing it below 100 has no effect and it should NOT be increased beyond 200.
App Log / Client Errors - answer✔[OpsCon] These can be reviewed just as one would for troubleshooting
Smartsheet application errors. Switching the Session Type to REST will show only errors from the API.
You can also switch between the Log Type for App Log (Smartsheet Server Side Errors) and Client Log
(API Client Making Request Errors).
APP_DEVELOPER - answer✔[OpsCon] Determines if a user has the Developer Tools enabled on their
account. This is only necessary if someone will be creating third party apps and will be implementing an
OAuth flow. This is controlled by the Boolean value at either true or false. Default is false.
Application Programming Interface (API) - answer✔[Product] The mechanism by which someone
interacts with data programmatically instead of via a mouse and keyboard.
Approval Column - answer✔[Control Center] Column on the Intake sheet that marks the project as
approved and ready for SCC to provision. The Blueprint settings on the Config sheet state which column
this is and what the value needs to be in order to be seen in SCC.
Approval Value - answer✔[Control Center] The value in the Approval Column that will allow the project
to be available in SCC to be provisioned.
Assertion - answer✔[Product] XML version of the work being done to authenticate between SP and IdP;
Contains packets of information that supply one or more statements made by a SAML authority
Assertion Consumer Service URL (ACS) - answer✔[Product] the endpoint on our side that the customers
IdP will send information to. For Smartsheet, the ACS url is
https://sso.smartsheet.com/Shibboleth.sso/SAML2/POST
Assignee - answer✔[Connector, Product] The person to whom the issue is currently assigned.
Attribute (Claim) - answer✔[Product] Specific set of data within the XML (metadata or assertion) that is
being asked for (such as email address, persistent ID, or given name) Smartsheet requires only two
claims: the PersistentID (also known as NameID) and the Email Address. Read more on them here.
Attributes - answer✔[Product] The parts of the JSON object that label the pieces of data being returned
or sent in the body. Ex: In this object { "name" : "Mary" } the name is the attribute with Mary being the
value
Authentication Configuration (in OpsCon) - answer✔[OpsCon, Product] This is a section found in the
Organization's OpsCon page. Clicking this will take you into the organization's settings for authentication
(logging in). In the part of this page with the same name, all login options will be shown and have a red X
or a green checkmark. Checkmarks are enabled login options and red Xs are the options that will not be
available to users
Authorization (Auth) - answer✔[OpsCon, Product] a process by which verification is done to ensure that
someone is whom they claim to be
Auto Approval - answer✔[Control Center] Also called "auto provisioning." In the UI, it's called
"Automation." Auto Approval is managed in the SCC-Admin Permissions Database. This tool sets up a
rule that when a row on the Intake Sheet meets the criteria of the rule, the project is automatically
provisioned.
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