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ASQ CSSBB: ENTERPRISE WIDE DEPLOYMENT EXAM 2024/2025
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ASQ CSSBB: ENTERPRISE WIDE DEPLOYMENT EXAM 2024/2025
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ASQ CSSBB: ENTERPRISE WIDE DEPLOYMENTEXAM 2024/2025
American company sigma level? - Precise Answer ✔✔4
Motorola - Precise Answer ✔✔Used statistical tools to identify and
eliminate variation.
Sigma - Precise Answer ✔✔A statistical term that refers to the standard
deviation process about it's mean.
PPM for 6 sigma level - Precise Answer ✔✔3.4 ppm
PPM for 5 sigma level - Precise Answer ✔✔233 ppm
PPM for 4 sigma level - Precise Answer ✔✔6,210 ppm
PPM for 3 sigma level - Precise Answer ✔✔66,810 ppm
PPM for 2 sigma level - Precise Answer ✔✔308,770ppm
PPM for 1 sigma level - Precise Answer ✔✔697,672 ppm
,DMAIC stands for what? - Precise Answer ✔✔Define, Measure,
Analyze, Improve, Control
Harry 8 elements of six sigma breakthrough strategy. - Precise Answer
✔✔Recognize, Define, Measure, Analyze, Improve, Control,
Standardize, Integrate (R DMAIC SI)
Harry average black belt saves - Precise Answer ✔✔$175,000
How many projects per year, per black belt? - Precise Answer ✔✔5-6
black belt per employees - Precise Answer ✔✔1:100
Crosby - Precise Answer ✔✔Believed that quality was a significant part
of the company and senior managers must take charge of it.
Believed the quality professional must become more knowledgeable and
communicative about the business.
Stated that "Quality is conformance to requirements"
14 step approach to quality improvement?
Crosby's four absolutes of quality management: - Precise Answer ✔✔1.
Conformance to requirement
2. Comes from prevention
,3. Performance standard is zero defects
4. Measurement is the price of nonconformance
Deming - Precise Answer ✔✔Considered the founder of the third wave
of the industrial revolution?
National folk hero in Japan and was famous for his 14 obligations of top
management and 7 deadly diseases?
Deming believed that (%) management system causes versus (%) special
causes. - Precise Answer ✔✔94%; 6%
Deming's chain reaction - Precise Answer ✔✔Improve quality -->
Decrease costs --> Productivity improves --> Capture market with better
qaulity and price --> Stay in business --> Provide jobs
Feigenbaum - Precise Answer ✔✔Associated with GE for 26 years and
was credited for establishing the concept of "total quality control"?
Believed that "Quality does not travel under an exclusive foreign
passport"?
believes we should move away from "If it breaks, we'll service it"
mentality, to a "No defects, no problems" mentality?
, Ishikawa - Precise Answer ✔✔involved with the quality movement in
its earliest beginning and called the Japanese method the companywide
quality control (CWQC)?
Was the father of Japaneses quality control efforts and had the fishbone
diagram named in his honor?
Quality circle - Precise Answer ✔✔represents bottom-up
study groups formed by workers to study quality concepts and solve
problems on a continuous basis.
Juran marked Japan's use of QC as _______, rather than a ______,
technique? - Precise Answer ✔✔management; specialist
Juran - Precise Answer ✔✔Believed that quality improvements need to
be made by the thousands, year after year, for a company to become a
quality leader?
Top management must commit to time and resources
The business plan must have specific quality goals.
the responsibility for improvement must be assigned to individuals
Basics for success quality management and improvement.
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