BIGGBY Coffee Study Guide Exam Questions With Correct Answers
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Course
Biggby
Institution
Biggby
BIGGBY Coffee Study Guide Exam
Questions With Correct Answers.
What does the P in PERC stand for? - answerPerception by customers that we respect their
time and move them as quickly as possible.
What does the E in PERC stand for? - answerEvery customer leaves the store in a better mood
than wh...
BIGGBY Coffee Study Guide Exam
Questions With Correct Answers.
What does the P in PERC stand for? - answer✔Perception by customers that we respect their
time and move them as quickly as possible.
What does the E in PERC stand for? - answer✔Every customer leaves the store in a better mood
than when the customer arrived.
What does the R in PERC stand for? - answer✔Recognize each customer as an individual.
What does the C in PERC stand for? - answer✔Consistently produce a high quality beverage.
(T/F) You can have any facial hair as long as it is maintained. - answer✔True.
(T/F) A solid-color long sleeve shirt can be worn under a short sleeve shirt. - answer✔True.
(T/F) BIGGBY does not allow visible tattoos. - answer✔False. Tattoos are allowed as long as
they are not excessive or offensive.
(T/F) If your hair reaches your shoulders it must be restrained. - answer✔True.
(T/F) Wedding bands and watches are the only type of jewelry permitted. - answer✔False.
(T/F) Employees must not wear false fingernails or nail polish to work. - answer✔True.
(T/F) You must wear a belt, and it must be a black or brown leather belt. - answer✔True.
(T/F) Pants must not be too baggy, too tight, or have tears, stains, or holes. - answer✔True.
(T/F) You must wear an apron while working on the line. - answer✔True.
(T/F) The appearance of a barista can influence the customer's perception of the quality of
product we serve. - answer✔True.
Explain FIFO, what does it stand for? - answer✔It stands for "First In, First Out."
Why do we use FIFO? - answer✔It is used to rotate all of our products, not just the perishable
ones.
How can we make sure FIFO happens every time? - answer✔If you place new product behind or
below existing product, and also check date labels, FIFO will happen every time.
Define the term "Potentially Hazardous Food." - answer✔A potentially hazardous food is a food
that is more susceptible to the microorganisms that cause food borne illness.
Which potentially hazardous foods do we carry? - answer✔We carry turkey, egg, Havarti cheese,
ham, milk, whipped cream, cream cheese, soy milk, and coconut milk.
What can be done to prevent an outbreak of a food borne illness? - answer✔Properly store and
handle food, using proper hand washing techniques to reduce the risk of cross-contamination.
Avoid storing food in the temperature danger zone.
How long should you wash your hands for to make sure they are thoroughly washed? -
answer✔Hands should be washed for at least 20 seconds. An easy way to help with this is to say
PERC twice while scrubbing.
(T/F) Lemonade is served with ice. - answer✔True.
How much ice does an iced tea receive? - answer✔2/3 cup ice.
How many tea bags do you use to brew iced tea? - answer✔2.
How much ice do you use to make a batch of iced coffee? - answer✔3 (level) 24 oz. cups.
How much syrup, sugar, or cream is used in a 16oz. Strawberry Lemonade? - answer✔3 pumps
strawberry.
How much syrup, sugar, or cream is used in a 24oz. Vanilla Iced Steamer? - answer✔5 pumps
vanilla.
How much syrup, sugar, or cream is used in a 16oz. Strawberry Magic Milk? - answer✔1.5
pumps vanilla, 1.5 pumps strawberry.
How much syrup, sugar, or cream is used in a 20oz. Chocolate Iced Steamer? - answer✔4 pumps
chocolate.
How much syrup, sugar, or cream is used in a 16oz. Raspberry Iced Tea? - answer✔3 pumps
raspberry.
How much syrup, sugar, or cream is used in a 24oz. Mint Iced Steamer? - answer✔5 pumps
frosted mint.
What is shotpuller priority position #1? - answer✔Pull shots and set up drinks.
What is shotpuller priority position #2? - answer✔Prepare and serve toasted foods, including
Bagels.
What is shotpuller priority postion #3? - answer✔Brew coffee and run laps.
How soon after the cashier calls out a drink should the shotpuller begin pulling shots and setting
up the drink? - answer✔Immediately.
Why does the cashier call out the drinks? - answer✔To allow the shotpuller and milksteamer to
begin preparing the drink, without waiting for the printed drink ticket.
What does the shotpuller (and milk steamer) say in response to every drink that is called out? -
answer✔"Thank You"
Why do the shotpuller and milk steamer respond this way? - answer✔To communicate to the
customer that we are on it.
How many seconds do usable shots pull in? - answer✔19-23 seconds unless you have an older
Schaerer or Faema X2 model.
Why must the espresso shots be added to the cup in 30 seconds or less? - answer✔The crema
will deteriorate, which affects the flavor of the shots.
Where do you place the drink after it is set up? - answer✔Directly on the ticket, positioned near
the magic line.
If there are multiple drinks on the same ticket, in what order should the cups be set up? -
answer✔The first drink should be placed closest to the milksteamer, and proceed back towards
the shotpuller.
Which drinks do not need to be stirred? - answer✔Hot drinks prepared with Monin syrup only.
When a drink is ready to go to the milksteamer for completion, what does the shotpuller say? -
answer✔"All Set."
If the shotpuller leaves the machine to perform other tasks, what needs to be communicated to
the milksteamer? - answer✔What needs to be done to finish the drink.
What should the shotpuller be doing all the time? - answer✔Cleaning and restocking.
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