EBTM 365 Midterm Exam Questions with 100% Complete Solutions.
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Course
EBTM 365
Institution
EBTM 365
EBTM365MidtermExamQuestionswith100%Complete
Solutions.
Competitiveness - Correct Answer How effectively an organization meets the wants and
needs of customers relative to others that offer similar goods or services
strategy - Correct Answer A plan for achieving organizational goals. Serves as a...
EBTM 365 Midterm Exam Questions with 100% Complete
Solutions.
Competitiveness - Correct Answer How effectively an organization meets the wants and
needs of customers relative to others that offer similar goods or services
strategy - Correct Answer A plan for achieving organizational goals. Serves as a roadmap
for reaching the organizational destinations
Productivity - Correct Answer A measure of the effective use of resources, usually
expressed as the ratio of output to input
Productivity measures are useful for - Correct Answer ◦Tracking an operating unit's
performance over time
◦Judging the performance of an entire industry or country
Mission - Correct Answer ◦The reason for an organization's existence
◦It answers the question "What business are we in?"
Core Competencies - Correct Answer The special attributes or abilities that give an
organization a competitive edge. To be effective core competencies and strategies need to
be aligned
Order qualifiers - Correct Answer Characteristics that customers perceive as minimum
standards of acceptability for a product or service to be considered as a potential for
purchase
Order winners - Correct Answer Characteristics of an organization's goods or services that
cause it to be perceived as better than the competition
, Quality-based strategy - Correct Answer Strategy that focuses on quality in all phases of
an organization
Time-based strategies - Correct Answer Strategies that focus on the reduction of time
needed to accomplish tasks
Agile operations - Correct Answer A strategic approach for competitive advantage that
emphasizes the use of flexibility to adapt and prosper in an environment of change
Balanced Scorecard Approach - Correct Answer A top-down management system that
organizations can use to clarify their vision and strategy and transform them into action.
(perspectives: finance, customer, internal business processes, learning and growth)
Balanced Scorecard (Financial) - Correct Answer to succeed financially, how should we
appear to our shareholders
Balanced Scorecard (customer) - Correct Answer to achieve our vision how should we
appear to our customers
Balanced Scorecard (learning and growth) - Correct Answer to achieve our vision, how will
we sustain our ability to change and improve
Balanced Scorecard (internal business processes) - Correct Answer to satisfy our
shareholders and customers, what business processes must we excel at
three key questions in capacity planning - Correct Answer ◦What kind of capacity is
needed?
◦How much is needed to match demand?
◦When is it needed?
capacity - Correct Answer The upper limit or ceiling on the load that an operating unit can
handle
Design capacity - Correct Answer The maximum output rate or service capacity an
operation, process, or facility is designed for - achievable under ideal conditions
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