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Mopar Exam with correct Answers (Graded A)
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Mopar Exam with correct Answers
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Mopar Exam with correct AnswersJill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep
Cherokee, but wants to split up her payments. Which financing option is available to
her? - Answers -DrivePlus Mastercard
What is the best way to initiate an accessories sale to a Gladiator customer? - Answers
-Ask the customer questions to understand their interests, wants and needs.
What can you do to better understand a customer's lifestyle and recommend products
that fit his or her needs? - Answers -Ask the right questions.
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica
customer? - Answers -So, how will you be using your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues about his lifestyle, you
suggest accessories that might be useful to him. However, he makes it clear that he's
not interested at this time. Which best practice should you employ next? - Answers -
Follow up the day after delivery, and again a few months later and ask if there is
anything you can do to make his ownership more enjoyable.
Which does NOT indicate an off-road lifestyle for a customer? - Answers -Likes the
latest and greatest technology
Which can you use to show the off-road personalization options that could benefit a
Jeep Gladiator buyer? - Answers -Dream Card
What accessory is typically associated with the performance customer lifestyle? -
Answers -Cold air intake kit
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? - Answers -Fall silent and wait for the customer to
explain his or her rationale.
What accessory is typically associated with the comfort and convenience customer
lifestyle? - Answers -Cargo Bins
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of
a customer who is an avid camper and off-roader? - Answers -Removable roof rack
Which is NOT a best practice for customer conversations? - Answers -Tell the customer
what you think is right for them.
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