SHRM CP FINAL EXAM 2024|BRAND NEW VERIFIED EXAM QUESTIONS AND CORRECT ANSWERS ALL GRADEDA+|100%GUARANTEED SUCCESS|LATEST UPDATE
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SHRM CP FINAL EXAM 2024|BRAND NEW VERIFIED EXAM QUESTIONS AND CORRECT ANSWERS ALL GRADEDA+|100%GUARANTEED SUCCESS|LATEST UPDATE
1) Which of the following best describes a strategy which increases employee satisfaction by increasing the number of tasks that an employee performs and that ...
SHRM CP FINAL EXAM 2024|BRAND
NEW VERIFIED EXAM QUESTIONS AND
CORRECT ANSWERS ALL
GRADEDA+|100%GUARANTEED
SUCCESS|LATEST UPDATE 2024-2025
1) Which of the following best describes a strategy which increases employee
satisfaction by increasing the number of tasks that an employee performs and that
increasing their control over those tasks? A. Job enlargement. B. Job rotation. C.
Horizontal integration. D. Job enrichment. - ANSWER-✅D. Job enrichment.
2) Which of the following employees would be categorized as a non-exempt
employee? A. A manager at an auto mechanic shop who spends approximately 20%
of his/her time always working on cars. B. An accountant who spends 70% of the
time working on tax preparation for clients. C. An inside salesperson who spends
60% of the time performing contract administration. D. A purchasing agent who
spends 60% of the time evaluating and then making purchases from vendors'
proposals - ANSWER-✅C. An inside salesperson who spends 60% of the time
performing contract administration.
3) Organizations should design orientation programs that enable new employees to
meet the rest of the employees ____________________. A. after they have adapted
to the job B. as soon as possible C. one at a time D. within 60 days - ANSWER-✅B. as
soon as possible
4) The attitude survey is a useful diagnostic approach if the potential focus of
change initiatives is: A. a small unit or work group. B. the total organization. C.
product-related D. technology-related - ANSWER-✅B. the total organization.
5) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. current illegal drug users are considered disabled. C. recovering
substance abusers are considered disabled. D. addiction to alcohol is not considered
a disability - ANSWER-✅A. those addicted to legal prescription drugs are not
considered disabled.
,6) Effective communication involves transmitting _________ as well as information.
A. understanding B. authority C. direction D. emotion - ANSWER-✅A. understanding
7) A __________ training need defined by line management should first be tested to
determine if: A. it is economically feasible. B. it is a need that can be answered
through training. C. resources are available to instruct the program. D. the need is
sufficiently widespread to justify the program. - ANSWER-✅B. it is a need that can
be answered through training.
8) Collective bargaining issues that fall within the NLRA's definition of wages, hours
and other terms and conditions of employment are classified as what type of issues?
A. Mandatory. B. Permissive. C. Voluntary. D. Prohibited - ANSWER-✅A. Mandatory.
9) When using benchmarking: A. it is best to collect the data on an as-needed basis
rather than over a rigid timeframe. B. the resulting statistics are comparable across
organizations and industries. C. HR managers are able to identify the reasons why HR
functions are below standard. D. it is best to compare ratios from year to year. -
ANSWER-✅D. it is best to compare ratios from year to year.
10) What position would be proper for an employer to take regarding a current
grievance filed by an employee who had previously filed an unfair labor practices
charge with the NLRB? A. Defer hearing the grievance until the NLRB matter is
settled. B. Handle the grievance in the same manner as any other grievance. C. Hear
the grievance but withhold the final decision in abeyance until the NLRB completes
its investigation. D. Hear the grievance and notify the NLRB of the results, as the
labor agreement takes precedence over the NLRB charge. - ANSWER-✅B. Handle the
grievance in the same manner as any other grievance.
11) In order to add value to the human capital of the organization: A. HR must have
good metrics about the HR side of the business. B. HR managers must be focused on
reducing the total cost of labor. C. the HR function must form the interface between
the external environment of the organization and its internal environment. D. HR
policies and practices should result in a workforce with the maximum quantity and
maximum quality needed to achieve productivity goals. - ANSWER-✅A. HR must
have good metrics about the HR side of the business.
12) Under the WARN Act: A. employers must give employees 60 day notice of any
layoffs caused by financial problems or facility closures. B. employees must be
notified if there will be a mass layoff or facility closing in 60 days. C. employers must
give employees who will be laid off during a facility closing 60 day notice. D.
employers must notify employees 60 days before an impending layoff or facility
closure if the state unemployment rate is above 4%. - ANSWER-✅B. employees must
be notified if there will be a mass layoff or facility closing in 60 days.
13) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. recovering substance abusers are considered disabled. C. current illegal
,drug users are considered disabled. D. addiction to alcohol is not considered a
disability. - ANSWER-✅B. recovering substance abusers are considered disabled.
14) It would be a ULP to __________ during the unionization process. A. forbid
distribution of union literature during work hours and in work areas B. tell the
employees the disadvantages of having a union C. promise employees pay increases
if they vote against the union D. discipline an employee who violated company policy
- ANSWER-✅C. promise employees pay increases if they vote against the union
15) An organization addressing salary compression is most likely in which step of
administering a pay structure? A. Making pay adjustments. B. Maintaining an up-to-
date structure. C. Processing performance increases. D. Dealing with pay inequities. -
ANSWER-✅D. Dealing with pay inequities.
16) What is the primary difference between direct costs and indirect costs in terms
of training and development? A. Direct costs are any costs greater than $25; indirect
costs are those less than $250 B. Direct costs are any costs associated with human
talent; indirect costs are those associated with technology, such as computers. C.
Indirect costs are those associated with travel, meals and lodging; direct costs are all
other costs associated with training and development. D. Indirect costs are the costs
of operating the entire department; direct costs are those of operating a particular
program. - ANSWER-✅D. Indirect costs are the costs of operating the entire
department; direct costs are those of operating a particular program.
17) As VP of HR, you are helping your company's executive committee plan a highly
experimental manufacturing process. It will be employing unusual, non- traditional
technology and work structure to produce an innovative product. There is a
significant possibility that the venture will fail; however, if it is successful, the profits
will be immense. Your company has manufactured a related product line for over 50
years using traditional methods. With your knowledge of organizational culture, you
suggest that: A. it would be best to try this process in an existing plant with senior
employees selected to form the core workforce. B. since this is a new manufacturing
process, the appropriate HR policies and procedures will not be apparent until the
plant is actually up and running. C. although a new location would be best, it is
important that HR policies and procedures promote the organization's traditional
and unique cu - ANSWER-✅D. it would be best to try this process with new
employees in a separate location with new HR policies and procedures.
18) Productivity: A. is purely a function of quantity of output. B. is a measure of both
quantity and quality. C. measures are possible for jobs with a tangible product, but
not for jobs with an intangible output, such as services. D. is best measured at the
organizational level. - ANSWER-✅B. is a measure of both quantity and quality.
19) Three employees are hired to assemble lawn mowers. Each employee is
assigned to assemble a different but equally difficult component. Every few weeks
the employees are asked to assemble a new component in addition to the original
one to which they were assigned. After six months, each employee is able to
, assemble a complete lawnmower by him/herself. This situation is an example of
which of the following job design approaches? A. Job enlargement. B. Horizontal
loading. C. Group tasking. D. Job enrichment. - ANSWER-✅A. Job enlargement.
20) A 19-year-old employee is severely injured while operating a printing press.
After investigating the accident, company officials learn that the employee's injury
was due to willful disregard of prominently posted safety procedures. Is the
employee eligible to workers' compensation? A. No, the injury was caused by
contributory negligence. B. Yes, employers must assume absolute liability for job-
related disabilities. C. No, the employee did not follow posted safety procedures. D.
Yes, all injuries are covered whether or not they are work-related - ANSWER-✅B. Yes,
employers must assume absolute liability for job-related disabilities.
21) The union has submitted a written request to management for a designated
time to hold a meeting as part of its campaign organizing activities. Which of the
following actions is management most likely to take? A. Use the meeting as an
opportunity to demonstrate good-faith doubt. B. Refuse to allow time for the
meeting. C. Schedule the meeting no later than two weeks prior to the election. D.
Contest the appropriateness of the meeting request with the NLRB. - ANSWER-✅B.
Refuse to allow time for the meeting.
22) The basis of W. Edwards Deming's pioneering work: A. was created in Japan. B.
is that employee relations are important for the success of any business venture. C.
is that quality can be measured and achieved through a process of statistical controls.
D. is that HR is an integral part of quality control. - ANSWER-✅C. is that quality can
be measured and achieved through a process of statistical controls.
23) The purpose of ______ are to give the qualifications needed to perform the job
satisfactorily. A. essential function statements B. performance standards C. job
standards D. job specifications - ANSWER-✅D. job specifications
24) A private retirement plan must meet ERISA standards in order to: A. provide a
tax advantage to the employee upon retirement. B. be exempted from other IRS
regulations. C. avoid filing Annual Report Form 5500 D. have employer contributions
count as a business expense. - ANSWER-✅D. have employer contributions count as a
business expense.
25) In which of the following situations would an organization be most likely to use a
base pay plan for its employees? A. For clerical workers in a hospital who must
frequently work overtime. B. For telemarketing representatives who must make a
minimum number of sales each week. C. For production line workers who must
assemble a standard number of products each week. D. For sales managers who
must meet a monthly sales quota. - ANSWER-✅A. For clerical workers in a hospital
who must frequently work overtime.
26) The concept of reliability refers to: A. how difficult it is for applicants to "fake"
out the test. B. the consistency with which the test measures an item. C. how well
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