Salesforce Process Automation Accredited Professional
Questions With Complete Solutions
*** AUTOMATION BASICS ***
A choice set can generate options with:
A) Formulas
B) Filtered records
C) Picklist field values
D) B) and C) Correct Answer D) B) and C)
*** AUTOMATION BASICS ***
A Dreamscape competitor has an inside customer service center.
Agents answer thousands of support calls daily. Typical requests
include a series of questions that vary by issue type. Which flow
type captures case details most effectively and quickly?
A) A) Record-triggered flow with Fast Field updates
B) Record-triggered flow with Actions and Related Records
C) Autolaunched flow
D) Screen flow Correct Answer D) Screen flow
*** AUTOMATION BASICS ***
A flow interview:
A) Is an instance of a flow
B) Takes the same path through the flow
C) Is how you get certified to build flows
,D) Is a special connector between two elements Correct Answer
A) Is an instance of a flow
*** AUTOMATION BASICS ***
A user receives the error message "Error: OwnerId is not a valid
lookup field." What is the cause of this error?
A) The OwnerId field does not have a value on the record
queried
B) Lookup fields must be configured as record choice sets
C) The Flow Lookup component is unable to update fields that
support other objects
D) The System Administrator has not configured Advanced
Lookup in the Lookup component Correct Answer C) The
Flow Lookup component is unable to update fields that support
other objects
*** AUTOMATION BASICS ***
A variable:
A) Is a kind of element in a flow
B) Stores a value that you can change in a flow
C) Stores a value that stays the same throughout the flow
D) Can be changed with a Decision element Correct Answer B)
Stores a value that you can change in a flow
*** AUTOMATION BASICS ***
,An admin wants to track her bot's performance in helping the
support department in Bloomington Caregivers. Which of these
is an appropriate KPI to do so?
A) Cases deflected
B) New enrollments
C) Leads generated
D) Products purchased Correct Answer A) Cases deflected
*** AUTOMATION BASICS ***
Automation that runs at a time and frequency you specify
Correct Answer Schedule-triggered flow
*** AUTOMATION BASICS ***
Automation that runs when a platform event message is received
Correct Answer Platform Event-triggered flow
*** AUTOMATION BASICS ***
Automation that runs when a record is created, edited, or deleted
Correct Answer Record-triggered flow
*** AUTOMATION BASICS ***
Bloomington Caregivers (BC) uses a complex data model to
support its core business. BC wants to automate its intake
processes by creating a personalized guided experience for
medical providers, insurance companies, and patients. The
administrator wants to use Einstein Recommendation Builder to
, support the requirement. What should the administrator keep in
mind?
A) Recommendations only show up in Lightning Record Pages
when Audience Targeting is enabled
B) Recommendations can be ordered by priority using
Recommendations component in Lightning Page Builder
C) Recommendations can be copied from production to a
sandbox in Lightning Experience
D) Recommendations can be based on standard or custom
objects Correct Answer D) Recommendations can be based on
standard or custom objects
*** AUTOMATION BASICS ***
Create a Text variable to store:
A) Descriptions
B) Long text data
C) Formulas
D) A) and B) Correct Answer D) A) and B)
*** AUTOMATION BASICS ***
Define a choice (i.e., what does it represent?) Correct Answer
Represents a single option with the label and value set manually
*** AUTOMATION BASICS ***
Define a flow action Correct Answer A custom action that
renders a flow
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