Exam (elaborations)
PPX URAC STAFF INTERVIEW QUESTIONS CONSULTANT MOCK-VALIDATION EXAM
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PPX URAC STAFF INTERVIEW QUESTIONS CONSULTANT MOCK-VALIDATION EXAM
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PPX URAC STAFF INTERVIEWQUESTIONS: CONSULTANT
MOCK-VALIDATION EXAM WITH
ALL ANSWERS
Tell nme nabout nhow nyour nsite nwill nfunction nif nthe nfacility nis naffected nby na
ndisaster? n- ncorrect nanswer-Our npolicies nand nprocedures ndescribe nthese
nprotocols nand nhave na nbusiness ncontinuity nmanagement n(BCM) ndocument nthat
naddresses ndisasters nacross nall nsites.
Tabletop ntests nare ndone nannually
We ncan nredirect nshipments nand nshift ntasks, nas nneeded, nto nother nfacilities
Generators nare navailable nfor npower noutages nat nour nlarge nsites
Our nPICs nwork nwith nBoards nof nPharmacy nto nallow nfor nremote nwork, nwhere
nallowed.
We ncan ntransfer ncustomers nbetween nfacilities nto nfulfill ntheir nshipments nor nwe
ncan ntransfer ntheir nprescription nto na ndifferent npharmacy nof ntheir nchoice.
We nuse na nsingle nphone nnumber nfor nthe nwhole npharmacy nso nthat nif na
ncustomer ncall ncenter nis naffected, nthe ncalls nare nanswered nby nthe nsites
navailable.
If nwe ncannot nfulfill na ncustomer's norder nor nwe nrecognize nthere nwill nbe na ndelay
nin nservice, nwe nwill ncontact nthe ncustomer nto ninform nthem nof nthe ndelay nand
noffer nto ntransfer ntheir nprescriptions.
As npharmacy nstaff, nwhat nprecautions ndo nyou nhave nfor nconfidentiality nsecurity?
nWhat nare nyour nHIPAA nand nPHI nsecurity ntraining nlike? n- ncorrect nanswer-
Everyone nsigns nan nNDA nupon nhire.
All nemployees ncomplete nHIPAA nand nPHI ntraining nupon nhire nand nannually
nthereafter nwith nan nattestation nconfirming nthey ncompleted nand nunderstand nthe
ntraining.
Areas nwith naccess nto nHIPAA nare nlimited nto nonly napproved nemployees nand
nrestricted nby nbadge naccess
Two-factor nauthentication nto nlog ninto nsecure nnetworks.
Shred-It nvendor nuse nto ndispose nof nphysical nPHI
, All nat nhome nPHI nand nHIPAA npractices nare ncovered nin nthe nwork nfrom nhome
npolicy nand nrequire na nsignature nstating nthat nthe nemployee nunderstands nthe
nresponsibilities.
What nare nyour nprotocols nfor nconfirming nthe nconfidentiality nof nstaff nmembers
nwho nare nalso na ncustomer? n- ncorrect nanswer-All ncustomer naccounts nare
nprocessed nusing nthe nsame n"need-to-know" nprivacy nand nconfidentiality
nassurance.
Staff nare nnot nallowed nto nwork non ntheir naccounts
Employees ncan nraise nany nconfidentiality nconcerns nto nthe nCompliance nor nHR
nteams
What nis nyour nresponsibility nif nyou nhave na nchange nin nlicensure? n- ncorrect
nanswer-Immediately nnotify nyour nmanager, nHR nbusiness npartner, nand
nCompliance nteam
Do nnot nwork nin nthe npharmacy nor ncomplete nlicensed-required ntasks nuntil nfurther
nnotice nif nyour nlicense nis nno nlonger nactive nor nno nlonger nin ngood nstanding
Did nyou nhave na nbackground ncheck nand ndrug ntest nbefore nhire? n- ncorrect
nanswer-Yes
What ntype nof ntraining ndid nyou nreceive nupon nhire? n- ncorrect nanswer-Hands-on
ntraining nfor n2 nweeks nupon nhire
Compliance ntraining nwhich nincluded nHIPAA, nFraud nWaste nand nAbuse, nURAC
ntraining, nEthics, nPolicies nand nProcedures
Are nyou noffered nbonuses nor nincentives nfor nthe nuse nof nspecific ndrug nservices? n-
ncorrect nanswer-No
How ndo nyou nadhere nto nspecific/different nstate nrestrictions nand nregulations? n-
ncorrect nanswer-The nsystem nautomatically nprompts nagents nwith nstate-specific
nrequirements nbased non nwhere nthe ncustomer nis nlocated
If nthere nare nany nconcerns nor nquestions, nagents nhave nthe nfollowing nresources:
Pharmacists nand nPIC
Compliance nteam nticketing nsystem nto nask nquestions
Zendesk nhelp ncenter nreference nmaterial nmaintained nand napproved nby nthe
ncompliance nteam
How ndo nyou nensure nregulatory ncompliance? n- ncorrect nanswer-We nstrive nto
nfollow nthe nstrictest nrule/regulation
We nhave nbuilt-in nguard nrails nin nour nsystem nto nhelp nwith nregulatory ncompliance.
nFor nexample, nfor ncustomers nlocated nin nNY, nour nsystem nflags ncontrolled
nmedications nto nonly nbe ndispensed nin nvials.
If nstaff nhave nany nquestions nor nconcerns nthey ncan nreach nout nto nthe
nCompliance nteam nfor nresolution nor nclarification
How ndo nyou nescalate nconcerns nregarding nregulatory ncompliance? n- ncorrect
nanswer-Escalate nto na nmanager nor nyour nPIC.
We ncan nalso nsubmit na nticket nto nthe nCompliance nteam nif nyou nare nnot
ncomfortable napproaching nyour nmanager nor nPIC nabout nthe nsubject.
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