The four kinds of structural organizational change enabled by IT, in order from least to
most risky, are: - answerautomation, rationalization, redesign, and paradigm shift.
Which of the following offers the highest reward but also the most substantial chance of
failure? - answerBusiness process redesign
An upscale restaurant supply business is implementing an information system that will
enable it to add same-day home delivery of groceries to consumers. This is an example
of: - answerparadigm shift.
________ provide(s) a methodology and tools for dealing with the organization's
ongoing need to revise and optimize its numerous business processes. - answerBPM
What is the most significant barrier to successful business process change? -
answerOrganizational culture
As discussed in the chapter case, Tommy Hilfiger used which of the following to
transform its wholesale sales process? - answerBusiness process redesign
Automation is the most common form of IT-enabled organizational change. -
answerTrue
Process improvement requires continual change. - answerTrue
Which conversion process introduces the system first to a limited portion of the
organization? - answerPilot study strategy
Systems design: - answershows how the new system will fulfill the information
requirements.
Unit testing: - answertests each program separately.
Acceptance testing: - answerprovides the final certification that the system is ready to
be used in a production setting.
In the direct cutover conversion strategy, the new system: - answerreplaces the old one
on an appointed day.
In what stage of systems development are design specifications created? -
answerSystems design
, ________ provide(s) a detailed statement of the information needs that a new system
must satisfy; identifies who needs what information, and when, where, and how the
information is needed. - answerInformation requirements
During the ________ stage of system development, systems tests are evaluated by
users and reviewed by management. - answeracceptance testing
Which of the following should drive the entire system-building effort? - answerUser
information requirements
Documentation reveals how well a system works from both a technical standpoint and
end-user standpoint. - answerTrue
The primary tool for representing a system's component processes and the flow of data
between them is the: - answerdata flow diagram.
To understand and define the contents of data flows and data stores, system builders
use: - answera data dictionary.
In object-oriented development: - answerprocessing logic resides within objects.
Which of the following statements about objects is not true? - answerPrograms pass
data to procedures which then send a message to the object.
Which of the following statements about objective-oriented development is not true? -
answerIt is less iterative and incremental than traditional structured development.
Structured development methods are process-oriented. - answerTrue
Objects are grouped into hierarchies, and hierarchies into classes. - answerFalse
Structured methods treat data and processes as logically separate entities. -
answerTrue
Commercial software packages often include ________ features that allow the software
to be modified to meet organizational requirements. - answercustomization
In the traditional systems life cycle, end users: - answerare limited to providing
information requirements and reviewing the technical staff's work.
Which of the following statements about prototyping is not true? - answerPrototyping is
least useful when there is some uncertainty about requirements or design solutions.
Which of the following is not a hidden cost of offshore outsourcing? - answerThe cost of
skilled programmers
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