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Security Officer Exam Level 2 non-Commissioned Verified 2024
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Security Officer Exam Level 2 non-Commissioned Verified 2024
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Security Officer Exam Level 2 non-Commissioned Verified 2024
§35.34 Standards of Conduct, Texas Administrative Code; - ANSWER-(a) Licensed
companies may use the phrase "Licensed by the Texas Private Security Board" on
stationery, business cards, and in advertisements, but no licensee shall have a badge,
shield or insignia as part of any uniform, identification card or markings on a motor
vehicle containing the State Seal of Texas, except those identification and license items
that are prepared or issued by the board. No licensee shall use the State Seal of Texas
or the seal of the Department of Public Safety to advertise or publicize a commercial
undertaking. ´ (b) No licensee shall have a badge, shield or insignia as part of any
uniform, identification card or markings on a motor vehicle containing the Flag of the
State of Texas, except those identification and license items that are prepared or issued
by the board. No licensee shall use the Flag of the State of Texas to advertise or
publicize a commercial undertaking. Because there should be no allusions of law
enforcement, the security officer's uniform cannot have the state seal or state flag. ´ A
security Office's uniform should always be clean and neatly pressed.
Actions Against Violators
The Department may take actions against persons including administrative, civil and
criminal actions. The following escalates with the severity of the violations (OCP
1702.061 ). - ANSWER-Reprimand, Probation, Suspension and /or a Fine ,Revocation,
Summery Suspension/ Summary Denial ,Criminal Charges, Definitions, Person, Guard
Company ,Security Services Contractor, Scope of License ,Firearm ,Peace Officer
Command Presence - Officer Presence - ANSWER-lt is an identification of authority. A
security officer's mere presence brings with it the assumption that the public should
obey him. This is the lowest level of control available. This is the way you approach
someone, how you carry yourself, and the image that you project. The person that you
are dealing with must recognize that you have the authority granted by law and that you
have the will to use that authority. You must appear to be self confident. Speak in a
calm and pleasant voice. At this level gestures should be non-threatening and
professional. Officer presence is a "zero" level of force and always that best way to
resolve any situation if possible. Ex: Finding an individual in an unauthorized area.
Simply appearing and asking "Can I help you?" may be enough for the person to
acknowledge his trespass and leave
Conflict Resolution - ANSWER-As a security officer your job responsibilities will often
cause you to come into contact with the public. Remaining calm and professional will
ordinarily make these encounters stress free. However, occasionally the situation may
result in a conflict between you and another person. Your goal in dealing with people is
to persuade them to -gain voluntary compliance. In order to do this, you have to get
them to do what they originally did not want to do. The best way to gain their
cooperation is through the use of effective professional language.
, Deadly Force - ANSWER-According to the Texas Penal Code, "Deadly Force'' means
force that is Intended or known by the actor to cause , or in the manner of its use or
intended use is capable of causing, death or serious bodily injury. Deadly force does not
only mean that you are shooting someone or striking the person to kill them. Deadly
force, according to the law, can be striking someone with a fist in the face and breaking
his nose, kicking to the groin, kicking to the knee, etc. Most strikes to targets that are
not major muscle groups can lead to breaks and serious/permanent injury and are
considered to be deadly force. Deadly force is at the top of the Use of Force Continuum
because it should be used as a last resort or when the threat is immediate fear of death
for you or a third party. Remember, you must be able to justify this use of force in a
court of law and that there were no other alternatives.
deadly force in self defense - ANSWER-A) Unlawfully and with force entered, or was
attempting to enter unlawfully and with force, the actor's occupied habitation, vehicle, or
place of business or employment; ´ (B) Unlawfully and with force removed, or was
attempting to remove unlawfully and with force, the actor from the actor's habitation,
vehicle, or place of business or employment; or ´ (C) was committing or attempting to
commit an offense described by Subsection (2) Did not provoke the person against
whom the force was used; and was not otherwise engaged in criminal activity, other
than a Class C misdemeanor that is a violation of a law or ordinance regulating traffic at
the time the force was used. (c) A person who has a right to be present at the location
where the deadly force is used, who has not provoked the person against whom the
deadly force is used, and who is not engaged in criminal activity at the time the deadly
force is used is not required to retreat before using deadly force as described by this
section.
Empathize - ANSWER-Listen carefully to what the person is saying. Empathize with
them (this does not necessarily mean that you agree with them). Try to understand how
and why they are acting the way that they are. Ask if you can restate what they said so
that you are hearing them correctly. This gives you several advantages. One, they can
clarify what you heard. Two ,while not agreeing with them you're simply restating what
they said, it shows empathy, and it allows you to change the pace and tone of the
dialogue
Ethics Code of Conduct - ANSWER-This code of conduct requires that all security
officers must, in the course of their employment: ´ Behave honestly and with integrity. ´
Act with care and diligence. ´ Treat everyone with respect and courtesy and without
harassment. ´ Comply with all federal, state and local laws. ´ Comply with client and
employer policies. ´ Never provides false, misleading or incomplete information in
response to a request for information that is made for official purposes. ´ Use client and
employer resources in a proper manner.
Face to Face - ANSWER-Professional Face As a security officer you are going to come
into contact with people from all walks of life on a daily basis. You will not only be
representing yourself to the public but you will be representing your company and client.
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