Cigna’s Test-Out Exam for Selling with Integrity CORRECT 100%
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Course
Cigna
Institution
Cigna
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? - ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download the daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points ca...
Cigna’s Test-Out Exam for Selling with Integrity CORRECT 100%
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? -
ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download the
daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their prescription drug
coverage? - ANSWER All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-
term customer relationship? - ANSWER Rapport
How can you best position the benefits of our plans to meet a customer's specific needs? - ANSWER
Craft a narrative about how the plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
ANSWER All planned one-on-one appointments require the completion of an SOA before the
appointment
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents and
partners to embrace? - ANSWER Do the right thing. Always!
Which of the following is a true statement? - ANSWER In order to be eligible to receive a commission
payment from Cigna Healthcare, both the agent and agency must be properly contracted, licensed,
trained and appointed before making a sale
Which of the following statements about submitting an enrollment application is accurate? - ANSWER
You must submit within 2 calendar days of receiving the completed enrollment form
Lucas, a licensed agent has been contracted and appointed by Cigna Healthcare Medicare. Which of the
following does he still need to do in order to complete all requirements to sell Cigna Medicare plans? -
ANSWER Both B. and C.
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