CHAA Study Guide Exam 166 Questions and Answers.CHAA Study Guide Exam 166 Questions and Answers.CHAA Study Guide Exam 166 Questions and Answers.CHAA Study Guide Exam 166 Questions and Answers.CHAA Study Guide Exam 166 Questions and Answers.
CHAA Study Guide Exam 166 Questions and
Answers.
Under Title III of the Americans with Disabilities Act, hospitals are required to: - Correct
Answer Provide resources to eliminate barriers in communication.
What is not important when initiating a patient satisfaction survey? - Correct Answer
what data measures are needed to care for patient.
Which is not a purpose of any quality improvement program? - Correct Answer Blame
someone for the mistake
Which of the following is not a patient satisfaction survey? - Correct Answer CMS
survey
Communication is: - Correct Answer exchanging information with the patient
Which is not a KPI in Patient Access? - Correct Answer CLABSI rate
HEAT stands for: - Correct Answer hear them out, empathize with the customer,
apologize, and take responsibility for actions
All of the following are ways we communicate, except: (Body language, eating, talking,
facial expressions) - Correct Answer Eating
What are the three steps to communication? - Correct Answer Encoding, Transmission,
Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
(smiling, making eye contact, calling the patient "dear", greeting the patient - Correct
Answer Calling the patient "dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - Correct Answer Medicare Two-Midnight Rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting a preventing fraud? - Correct Answer OIG
An effective compliance level has a minimum of how many levels? - Correct Answer 7
All of the following are part of an effective compliance program except: (performing
internal audits, creating standards of privacy, establishing
standards/procedures/policies) - Correct Answer Creating standards of privacy
, EMTALA is a regulation which protects patient from what? - Correct Answer not being
treated in an emergency due to lack of ability to pay
All of the following are examples of PHI except: (Patient names, computer IP
addresses, financial assistance brochure) - Correct Answer Financial Assistance
Brochure
Meaningful Use is an incentive program to: - Correct Answer Increase the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-insurance -
Correct Answer MOON
All of the following are examples of fraud and abuse, except: (Billing for services not
rendered, unbundling, unknowingly billing for services at a higher complexity) - Correct
Answer unknowingly billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty? - Correct Answer CHAMPVA
Tricare provides healthcare to all of the following, except: (Uniformed service members
and families, survivors, civilians working in a military treatment facility, Medal of Honor
recipients) - Correct Answer Civilians working in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. - Correct Answer
Veterans Choice
Medicare is not considered primary payer in all of the scenarios below, except:
(Medicare patient has ESRD and is in their 60 month of dialysis, Medicare patient is
over 65 and carries a GHP through their current employer with over 300 employees,
Medicare patient was in an auto accident and has liability insurance) - Correct Answer
Medicare patient has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - Correct Answer
if there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage of out-patient services? - Correct Answer ABN
Which of the following is a reason that organizations seek Joint Commission
accreditation? - Correct Answer it enhances community confidence in the quality and
safety of care
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