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Post Office Exam 474 | Latest 2025 Completed Solutions
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Post Office Exam 474 | Latest 2025 Completed Solutions
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Post office exam 474 Latest.pdf file:///C:/Users/HP/Desktop/New%20Conver/Post%20office%20exaPOST OFFICE EXAM 474 Questions & Verified
Answers
1. A customer asks questions about shipping choices, but you do not knowthe answers.
Which would you be most and least likely to do
ANS Most: Say youdo not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices afterfinishing your
deliveries.
2. A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards.Which would you be mostand least likely to do
ANS Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
3. A customer is angry because the nearby Post Office does not have a producthe needs today.
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Which would you be most and least likely to do
ANS Most: Suggestan alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
4. You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to do
ANS Most: Give them only some quick advice so you cancomplete your task in time.
Least: Ignore them and finish your task.
5. A customer complains to you about another Postal employee. Which wouldyou be most
and least likely to do
ANS Most: Explain that the employee in questionis really a good worker but was just having a
bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
6. A customer moved but is not receiving his mail because he did not submita Change of
Address form. He wants you to give him his mail anyway. Whichwould you be most and
least likely to do
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ANS Most: Tell him Postal policy prohibitsyou from giving him mail until a Change of Address
form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Addressform.
7. A customer on your route asks how to find something on the USPS website.Which would
you be most and least likely to do
ANS Most: Explain where to find itand offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
8. A customer asks about status of a package that you delivered days ago.Which would
you be most and least likely to do
ANS Most: Show him proof of delivery and tell him he is responsible for the package once it
is delivered. Least: Show him proof of delivery and ask if it might have been stolen.
9. How much experience do you have working directly with customers
ANS 5-10years
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10. How would your latest manager rate your punctuality compared to otheremployees
ANS The very best
11. How many jobs have you left voluntarily in the last four years
ANS 0
12. How would your latest manager rate your customer service skills com-pared to
others
ANS The very best
13. How would your latest manager rate your performance compared to othersemployees
ANS The very best
14. How many unexcused absences are acceptable before and employee isdisciplined
ANS None
15. How long were you at your latest job before voluntarily leaving
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