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BPI Exam 2 Questions and Answers
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BPI Exam 2 Questions and Answers
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BPI Exam 2 Questions and AnswersBrain strom - Correct Answers -Verb
-Produce an idea or way of solving a problem by holding a spontaneous group
discussion
-Teams often use brainstorming as a consensus-building tool, and in situations where
they need to generate a large number of ideas
Flow Chart - Correct Answers -Road map on how do something
-An organized combination of shapes, lines, and text that graphically illustrates a
process or structure
-A pictorial representation showing all of the steps of a process
SPC - Correct Answers -Statistical Process Control
Collection of tools that when used together can result in process stability and variance
reduction
How do you tell if a process is in or out of control? - Correct Answers -Use a control
chart
What is cause and effect? - Correct Answers -An analysis tool that provides a
systematic way of looking at effects and their respective causes
Bechmarking - Correct Answers -The study of a competitor's product or business
practices in order to improve performance of one's own company
The process of improving performance by continuously identifying, understanding, and
adapting outstanding practices and processes found inside and outside the organization
Benchmarking - Correct Answers -Started with xerox in 1979
Affinity Diagram - Correct Answers --Add structure to a large or complicated problem
-Includes brainstorming
-Adds categorization to simplify the ideas into groups
-Helps to organize problems into areas
-Can increase participants support by gaining agreement
,A control chart will help us see if a process is in control or out of control
True/False - Correct Answers -True
For profit - Correct Answers -Why benchmark?
Benchmarking seeks to improve any given business process by exploiting best
practices rather than merely measuring the best performance
True/False - Correct Answers -True
Who was cause and effect developed by? - Correct Answers -Dr. Kaoru Ishikawa
SPC is a collection of tools that when used SEPARATED can result in process stability
and variance reduction
True/False - Correct Answers -False
Flow charting is the road map on how do do something
True/False - Correct Answers -True
Affinity Diagram is a continuation of brainstorming
True/False - Correct Answers -True
Brainstorming gets groups involved
True/False - Correct Answers -True
When to use brainstorming? - Correct Answers --when a broad range of options is
desired
-When creative, original ideas are desired
-When participation of the entire group is desired
Affinity Diagram does NOT add structure to large or complicated problem
True/False - Correct Answers -False
Flow charting is NOT an organized combination of shapes, lines and text that
graphically illustrates a process or structure
True/Fales - Correct Answers -False
Seven Major Tools - Correct Answers --Histogram*
-Pareto Chart*
-Cause and Effect Diagram*
-Defect Concentration Diagram
-Control Chart*
-Scatter Diagram
-Check Sheet*
Where to use control chart? - Correct Answers -Process has tendency to go out of
control
, Process is particularly harmful and costly if it goes out of control
Beginning of process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
Cause and effect was developed in Japan in 1943
True/False - Correct Answers -True
Best practices are the causes of WORST performance
True/False - Correct Answers -False
Quantitative benchmarking - Correct Answers -demonstrates best results
Examples of when you use a control chart are? - Correct Answers -Beginning of a
process
Before costly or irreversible point
Before or after assembly or painting operations that might cover defects
Before the outgoing final product or service is delivered
Qualitative benchmarking - Correct Answers -demonstrates best practice
Studying best practices provides the greatest opportunity for gaining a strategic,
operational, and financial advantage
True/False - Correct Answers -True
Why implement cause and effect? - Correct Answers -Helps determine the root causes
of a problem using a structured approach
Encourages group participation and utilizes group knowledge of the process
Uses an orderly, easy to read format to diagram cause and effect relationships
Indicates possible causes of variation in process
A process that is operating with only CHANCE CAUSES OF VARIATION present is said
to be in statistical control
True/False - Correct Answers -True
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