Proper hair cleansing, rinsing and conditioning provides a clear_____ for styling and
finishing - answerCanvas
You should offer _____ during the shampoo or conditioning process, or both -
answermassages
Post-service - answerHelp your client through the scheduling and payment process and
close the service by offering rebooking dates; oppurtunity to retail home care purchases
Service - answerAccomplish the actual service the client has requested, such as the
shampoo, haircut, hair coloring, and/or chemical service; opportunity to share product
recommendations with your client based on your intital consulatation
Pre-Service - answerMeet with your client and perform an effective consultation gain
information about service expectations; assemble materials and organize your station;
clean and disinfect your implements
It is appropriate to ask your client whether they find shampooing and conditioning
services to be pleasurable - answerTrue
It is prohibited to ask your client whether they are taking any medications that
contraindicate a wet shampoo or scalp massage - answerfalse
The answer your client gives you when you ask about the last time they shampooed will
allow you the option to decline service - answerFalse
When removing extensions or protective styles, it is important to first detangle the hair
properly before using a clarifying shampoo - answertrue
You may have a client whose physician requests that they use a dry shampoo for a
medical reason - answertrue
You should ask your client whether they have had any negative or concerning
experiences with prior shampoo and conditioning services - answertrue
You have a obligation to ask whether a client has neck problems or other health issues
that might be aggravated during the shampoo, conditioning, or massage services -
answertrue
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