Organizations - ️️People working together to achieve a common purpose
Examples of specific (task) environment stakeholders - ️️Customers, suppliers,
competitors, regulators, investors, owners
Value creation - ️️When an organizations operations add value to the original cost
of resou...
Line managers - ✔️✔️Responsible for work activities that directly affect organizations
outputs
Staff managers - ✔️✔️Use technical expertise to advise and support the efforts of line
workers
Functional managers - ✔️✔️Responsible for a single area of activity
General managers - ✔️✔️Responsible for more complex units that include many
functional areas
Administators - ✔️✔️Work in public and non profit organizations
, Quality of work life (QWL) - ✔️✔️An indicator of overall quality of human experiences in
the workplace
Quality of work life examples - ✔️✔️Fair pay, safe working conditions, opportunities to
learn and use new skills, room to grow and progress in a career, protection of individual
rights, pride in work and the organization
Four functions of management - ✔️✔️Planning, organizing, leading, controlling
Planning - ✔️✔️Setting performance objectives and deciding how to achieve them
Organizing - ✔️✔️Arranging tasks, people, and other resources to accomplish the work
Controlling - ✔️✔️Measuring performance and taking action to ensure desired results
Leading - ✔️✔️Inspiring people to work hard and achieve high performance
Informational roles - ✔️✔️How a manager exchanges and processes information
Interpersonal roles - ✔️✔️How a manager interacts with other people
Decisional roles - ✔️✔️How a manager uses information in decision making
Technical skill - ✔️✔️Ability to apply expertise to perform particular tasks
Human/Interpersonal skill - ✔️✔️Ability to work well with others
Emotional intellegence - ✔️✔️Ability to manage ourselves and relationships effectively
Conceptual skill - ✔️✔️Ability to think critically and analytically to solve complex
problems
Knowledge worker - ✔️✔️Someone whose value to the organization rests with intellect
not physical capabilities
Intellectual captial - ✔️✔️Shared knowledge of a workforce that can be used to create
wealth
Data - ✔️✔️Raw facts and observations
Information - ✔️✔️Data made useful for decision making
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