ISO stands for _____. - correct answer ✔✔International Organization for Standardization
Which of the following determinants of quality refers to the inclusion or exclusion of certain product or
service features? - correct answer ✔✔Quality of design
What secondary outcomes would result from fewer production or service problems in a business with
good/excellent quality? - correct answer ✔✔- Higher profits
- Higher Productivity
- Fewer customer complaints
Inventory management objective: - correct answer ✔✔strike a balance between inventory investment
(cost) and customer service
Functions of Inventory - correct answer ✔✔1. To provide a selection of goods for anticipated demand
and to separate the firm from fluctuations in demand
,2. To decouple or separate various parts of the production process
3. To take advantage of quantity discounts
4. To hedge against inflation
the material flow cycle - correct answer ✔✔input --> wait for inspection --> wait to be moved --> move
time --> wait in queue for operator --> setup time --> run time --> output
Reducing flow time (cycle time) results in ____. - correct answer ✔✔Lower WIP
operations manager - correct answer ✔✔should establish a system for managing inventory
Inventory Management System components - correct answer ✔✔1. Inventory classification system (ABC
analysis)
2. Inventory records tracking & accuracy
ABC analysis - correct answer ✔✔Divides inventory into three classes based on annual dollar volume
Used to establish policies that focus on the few critical parts and not the many trivial ones
ABC analysis classes: - correct answer ✔✔Class A - high annual dollar volume/value
Class B - medium annual dollar volume
Class C - low annual dollar volume
ABC Analysis Criteria - correct answer ✔✔1. High shortage or holding cost
, 2. Anticipated engineering changes
3. Delivery problems
4. Quality problems
Policies based on ABC Analysis - correct answer ✔✔1. more emphasis on supplier development for A
item
2. Tighter inventory control for A item
3. More forecasting for A items
Annual value = - correct answer ✔✔Avg inventory(units) x Value ($ per unit)
Periodic System - correct answer ✔✔regular (periodic) counts of inventory on hand
- lack of control between review
- two bin system: place order when first bin is empty
Perpetual System - correct answer ✔✔tracks receipts and subtractions on a continuing basis
- may be semi-automated
cycle counting - correct answer ✔✔audits to verify inventory record accuracy
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