Exam (elaborations)
IPMA MODULES 1-8 PRACTICE EXAM QUESTIONS AND ANSWERS
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IPMA MODULES 1-8 PRACTICE EXAM QUESTIONS AND ANSWERS
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1-78 of 78A recruiter interviewing for customer service telephone representatives tells the
applicants that many of the callers are upset and angry, and that some will even use
offensive language when speaking to the representatives. The recruiter also informs
the applicants that they will be required to be polite, helpful and professional in
dealing with all callers, and that their calls will be monitored by their supervisor. They
will also work in a windowless cubicle in rooms holding 100 other customer service
representatives. The applicants are allowed to listen to a selection of pre-recorded
calls and shown the room in which they will work. This is an example of:
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A realistic job preview
, Applicant
All of the following are questions that should be answered before training begins
EXCEPT:
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Will the training require the employees to be paid more?
The main considerations in determining whether a task is an essential function or a
marginal function of the job include all of the following EXCEPT:
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The number of employees performing the task.
If as a result of a union organization campaign, an election is held in which 300 of the
400 employees vote. For the union to win, how many votes does it need to have.
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151
In an organization with a performance-oriented philosophy, _________.
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, The total rewards compensation approach has three main components. Which of the
following is NOT one of these components?
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Individual, team and organizational-level incentives.
10. What is the reason why many police and firefighters' unions cannot legally strike?
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Strikes by these unions endanger the public's health and safety.
The director of training wants to increase employee support for new training
programs. The best way to build this support is to:
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Design an internet survey of employees asking them to describe their training
needs.
The landmark case that established the importance of disparate impact as a legal
foundation of EEO law is:
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Griggs v. Duke Power
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