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RAMEXAM22 - Ram Expert Exam Premium Ram Delivery with Complete Solutions
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RAMEXAM22 - Ram Expert Exam Premium Ram Delivery with Complete Solutions
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RAMEXAM22 - Ram Expert Exam PremiumRam Delivery with Complete Solutions
A customer uses his Ram truck for commutes as well as for towing a heavy boat. What
should you tell him about the Active-Level Four-Corner Air Suspension? - ANSWER-It
maintains a consistent ride height whether the vehicle is loaded or unloaded.
According to J.D. Power, _____ percent of buyers will return to your dealership if their
needs are completely understood. - ANSWER-86 percent
According to J.D. Power, using devices such as tablets, smartphones and touchscreen
monitors _____ SSI scores. - ANSWER-slightly improves
As part of a premium follow-up, how soon should you contact a customer after they've
taken delivery of their new vehicle? - ANSWER-24 hours
For a customer who frequently takes their Ram truck to tow a travel trailer, which
feature is especially important to teach during delivery? - ANSWER-Rear Back-Up
Camera with Dynamic Grid Lines
In what way can you best ensure that the vehicle is delivered as promised? - ANSWER-
Play an active role in quality assurance of the delivery.
In which key delivery-related measure did Ram Dealers show significant year-over-year
improvement? - ANSWER-Use of technology throughout Sales Process
What best practice from premium service industries is defined as "Make everything all
about the customer. Build loyalty to you and your brand by finding ways to make their
life easier." - ANSWER-Develop a customer-centric way of thinking
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index
(SSI) scores? - ANSWER-Causes SSI scores to plummet
What is the first step when using Owner Support Plus to enroll a customer so they can
access their connected services or ownership benefits? - ANSWER-Enter the VIN and
select "Go"
Which feature should you cover in some detail at delivery for a customer who enjoys
accessing her music library during long drives for work? - ANSWER-Android Auto or
Apple CarPlay
Which is the preferred method to help customers enroll and get started with connected
services and ownership benefits? - ANSWER-Owner Support Plus
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