What is the nature of typical healthcare organization? - ANSWER people centered
3 managment philosophies governing employee relations - ANSWER authoritarian, legalistic, humanistic
Authoritarian management - ANSWER -encompasses the beginnings of organized enterprise, including master-slave re...
Authoritarian management - ANSWER -encompasses the beginnings of organized enterprise, including
master-slave relationships
-people must be pushed and told what to do in order to get results
-minimizes importance of people
-generally accepted for centuries before 1900s
fundamental motivating force in authoritarian management - ANSWER fear
2 autocratic styles of authoritiarn management - ANSWER exploitative and benevolent
Exploitative autocrats - ANSWER generally cruel leaders who literally exploit their followers for personal
gain; "attila the hun of school management"
Benevolent autocrats - ANSWER look after their followers and ensure that they are well cared for and
protected; "fathers knows best school of management"
When did authoritarian management start to deminish? - ANSWER during the 1900s, changing more at
end of century
when did legalist movement begin? - ANSWER 1930s
what caused the legalistic movement? - ANSWER passage of wage and hour laws and enactment of labor
laws
, how did the legalistic movement change how managers treated their employees? - ANSWER managers
now interacted with employees out of a strict regard for employee rights
cooperative motivation system - ANSWER -Variable work is dominant
-Management less refined, not easily maintained
-Jobs loosely organized
-Close control not possible
-not easily maintained
-Depends on individual enthusiasm and motivation
-PEOPLE CENTERED
In what environment would authoritarianism most likely fail? - ANSWER an environment where
cooperative motivation flourishes
Douglas McGregor - ANSWER Proposed Theory X and Theory Y (1957)
Theory X - ANSWER assumes that workers are basically lazy, error-prone, and extrinsically motivated by
money and, thus, should be directed from above.
Theory Y - ANSWER assumes that, given challenge and freedom, workers are motivated to achieve self-
esteem and to demonstrate their competence and creativity.
Theory X vs Theory Y - ANSWER
human relations movement advancement during the 1930s - ANSWER studies showed when workers'
hostilities, resentments, suspicions, and fears were replaced by favorable attitudes, a substantial increase
in production occurred
What is close supervision associated with? - ANSWER lower productivity
, what is a more lenient supervisor associated with? - ANSWER gives people responsiliby and some control
an important milestone for employees - ANSWER the passage of Title VII of the Civil Rights Act of 1964
legislation laws affecting employment - ANSWER have addeded costs of doing business
3 options for congress to pay for new programs - ANSWER 1. discontinue a program
2. raise taxes
3. find someone else to pay
who ends up usually having to pay for new programs set for by congress? - ANSWER business and
organziations
expenses added to cost of business has also - ANSWER raised cost of goods and services for everyone
legalistic environment - ANSWER managers provide fair and humane treatment because it is required by
law and they wish to protect themselves from legal trouble
humanistic environment - ANSWER managers provide fair and humane treatment because they believe
doing so is the proper way
one of HR's primary responsibilities - ANSWER maintain compensation structure
What should HR strive for with compensation? - ANSWER To remain current and competitive with
compensation levels in the healthcare industry and local labor market
What is expected of HR for compensation? - ANSWER To recommend changes that will be reviewed by
the Board of Directors prior to implementation (hospitals and large businesses)
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