Exam (elaborations)
Certified Clinical Supervisor Exam Fall
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Certified Clinical Supervisor Exam Fall
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20% Dividend (Trust- a visible asset) in personal relationships - ANSWER--cooperative,close, vibrant relationships
-look for and leveraging each other's strengths
-uplifting and positive communications
-mistakes are learning experiences, quickly forgiven
-positive energy/people
20% Dividend (Trust- a visible asset) in the organization - ANSWER--focus on work
-effective collaboration
-positive partnering
-helpful systems
-strong creativity and innovation
20% Tax (Trust) In personal relationships - ANSWER--often misunderstandings
-concerns about intent
-communication affected by fear, uncertainty, worry
-energy spent in maintaining relationships
20% Tax (Trust) In the organization - ANSWER--Slow approvals
-Misaligned systems and structures
4 D's of wrongdoing - ANSWER-1. Duty
2. Dereliction
3. Damages
4. Directly
4 P's of Healthcare - ANSWER-Patient
Provider
Purchaser
Payer
40% Tax (minimal trust) in personal relationships - ANSWER--energy drain, joyless
interactions
-evidence gathering of others' mistakes
-doubt others' reliability
-hidden agendas
-guarded (often grudging) dispersing of information
40% Tax (minimal trust) in the organization - ANSWER--Hidden agendas
-political camps
-many dissatisfied employees
-bureaucracy and redundancy
60% Dividend (World Class Trust) in personal relationships - ANSWER--true joy in
friendships and families
-caring, love
, -free, effortless communications
-inspiring work, sense of purpose, creativity, and excitement
-open relationships
-amazing energy
60% Dividend (World Class Trust) in the workplace - ANSWER--high collaboration
-effortless communication
- transparency
-fully aligned systems
-strong innovation
60% Tax (Very Low Trust) in personal relationships - ANSWER--hostile behaviors
(yelling, blaming, accusing, namecalling)
-guarded communication
-constant suspicion
-worrying
-mistakes remembered and used as weapons
-real issues not surfaced or dealt with
60% Tax (Very Low Trust) in the organization - ANSWER--unhealthy setting
-unhappy employees
-intensely political
-clear camps/parties
-excessive time wasted defending positions/decisions
-painful micromanagement and bureaucracy
7 high-trust organizational dividends - ANSWER-1. Increased value
2. Accelerated growth
3. Enhanced Innovation
4. Improved collaboration
5. Strong partnering
6. Better execution
7. Heightened loyalty
80% Tax (nonexistent trust) behaviors in personal relationships - ANSWER--
Dysfunctional
-Hot, angry confrontations, or cold, bitter withdrawals
-Defensiveness, legalism
-Labeling of others
-Verbal, emotional abuse
80% Tax (nonexistent trust) behaviors in the organization - ANSWER-•Dysfunctional
setting: toxic culture, sabotage, grievances, criminal behavior
•Intense micromanagement
•Redundant hierarchy
•Punishing systems
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