HDI Support Center Director - Unit 1 Study Guide with 100% correct Answers
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Course
HDI Support Center Director - Unit 1
Institution
HDI Support Center Director - Unit 1
Growth - Anticipate problems and initiate proactive change. Be a continuous
learner
Emotional Intelligence - Emotionally intelligent leaders have the ability to connect
with others to improve performance, they understand themselves and how their
reactions impact their teams
Identify ways to re...
HDI Support Center Director - Unit 1
Study Guide
Growth - Anticipate problems and initiate proactive change. Be a continuous
learner
Emotional Intelligence - Emotionally intelligent leaders have the ability to connect
with others to improve performance, they understand themselves and how their
reactions impact their teams
Identify ways to reach optimized levels of performance - ✔✔Using recognized
organizational models and techniques to identify ways to improve performance
-D.I.C.E. (Duration, Integrity, Commitment, Effort)
-Knowing-Doing Gap
-Six Sigma
_Kaizen
Conducting a SWOT analysis (strengths, weaknesses, opportunities, and threats)
to identify areas to leverage, improve, enhance, and manage
Explain how to demonstrate the characteristics of an effective leader -
✔✔Vision/Strategy - Know how to successfully create and execute plans and
create organizational alignment
Communication - Maintain a positive perspective within teams, and delegate
effectively. Ask open-ended questions and practice active listening
, Influence - Inspires and motivate others to do more than they think they can do.
Encourage and recognize team and individual accomplishments. provide
incentives that are challenging, yet attainable
Integrity - Be an example of honesty, consistency, and commitment in endeavors
and relationships. Practice and encourage fairness
Implementing continual improvement programs
Developing programs that reward initiative
Setting goals that are realistic and achievable
Benchmarking key performance indicators (KPIs) against those of similar
organizations
Explain how to provide strategic direction to the support center - ✔✔Making
strategic decisions based on the goals and objectives of the organization
Aligning IT services to business processes
Working on the organization as opposed to working in the organization
Challenging the status quo when appropriate
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