Exam (elaborations)
SCM 300 DAVILA ASU FINAL questions well answered already passed
- Course
- Institution
SCM 300 DAVILA ASU FINAL questions well answered already passed
[Show more]
Content preview
SCM 300 DAVILA ASU FINALWhat is a process? - correct answer ✔✔mini supply chain within an organization.
tiny cells in the bones
Any activity or group of activities that takes an input, adds value to it, and provides an output to an
internal or external customer.
recipe for pizza example - correct answer ✔✔Recipe = business process
manage from afar
guiding someone to success
Process Maps (Flowcharts) - correct answer ✔✔A diagram made up of a series of symbols that maps a
process. Each symbol represents a different step or activity in the process. The chart aids in building a
quality process and identifying points of concern in terms of managing and delivering quality.
Critical Paths - correct answer ✔✔longest path out of all options
Crashing - correct answer ✔✔when you lower the length of your critical path
Process Maps symbols - correct answer ✔✔Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making pizza, and then have to
wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
,Series vs. Parallel - correct answer ✔✔Use Series for pizza example, there's only one way to go. Parallel
there's lots of ways to go
Why do we measure? - correct answer ✔✔can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
help identify/establish standards - design and performance
Whats a good metric? - correct answer ✔✔metrics that motivate companies to work toward outcomes
that favor both sides of a supply chain relationship is vital.
measurable
easily understood
attainable
types of metrics - correct answer ✔✔descriptive - what happened?
predictive - what could happen?
prescriptive - what should we do?
discovery - things we don't know, weren't looking for. questions and answers we didn't know existed.
bad metric - correct answer ✔✔GPA - plague on education
can cause poor outcomes
lower morale
processes not being manageable
high costs and low efficiency when employees push for perfection
Process Velocity - correct answer ✔✔A measure of how long a unit sits in a process versus the amount
of work time that is expended on the unit. optimal time is when it doesn't sit in inventory. 1.0 process
velocity
, Capacity Utilization - correct answer ✔✔A ratio of the amount of product produced by a manufacturing
process versus the maximum capacity of that facility.
what they're producing/what they can produce
Cash to Cash Cycle - correct answer ✔✔A measure of the number days between the time a company
pays their supplier for inventory and the time that same company is paid for the same inventory by their
customer.
Quality - correct answer ✔✔The ability of a product or service to meet a consumer's expectations.
products vs services
Dimensions of Quality (cars, phones, clothing, tv) - correct answer ✔✔performance
reliability
durability
features
aesthetics
reputation/brand
serviceability
service response
Dimensions of quality: service - correct answer ✔✔time
timely
complete
accurate
responsive
courtesy
consistent
accessible
convenient
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BravelRadon. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $17.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75619 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now