APTD: Professional Capabilities (Pt 2)
Knowledge Management (KM) - correct answer ✔systematic approach to
achieve org goals by creating, capturing, curating, sharing, and managing
org's knowledge
3 components of KM - correct answer ✔Data (facts of world),
Information (contextualized), Knowledge (action)
Tacit knowledge - correct answer ✔aka "Know-how"; primarily experience
based and intuitive
most valuable source of knowledge - based solely on successful exp and
performance,
is not broadly disseminated, and usually not shared/understood by many
explicit knowledge - correct answer ✔typically captured in information
systems; "know-what"; found in databases, memos, notes, documents, etc.
Info mgmt vs. knowledge mgmt - correct answer ✔Info mgmt- seeks to use
tech to organize large amounts of data
knowledge mgmt- focused on people and capturing what they know- info is
actionable, contains context, know-how, and experience
Groupware systems - correct answer ✔software that supports multiple users
working on related tasks in local and remote networks
extranets- may be accessible to others outside of org
data warehousing, data mining, online analytical processing - correct answer
✔generaly considered business intelligence- allow rapid analysis of large data
sets
decision support systems - correct answer ✔systems that support
judgements or courses of action for org
content management systems - correct answer ✔systems that warehouse
and manage large amounts of digital content
document management systems - correct answer ✔systems to track, store,
and manage documents
artificial intelligence tools - correct answer ✔tools and systems that support
search, optimization, and evaluation of knowledge and information
simulation tools - correct answer ✔tools that allow for simulation of
performance events where knowledge elements are deployed
semantic networks - correct answer ✔systems that map connections
between ideas or concepts in an organization
Elements in KM life cycle - correct answer ✔1. creation and capture- ex:
knowledge mapping
, 2. curation, enrichment, sharing - how accuracy of knowledge confirmed,
identify if extra context needed, where knowledge is needed
3. storage and retrieval- includes appropriate mechanisms for storing captured
knowledge, including IT systems
4. Knowledge dissemination- embedded processes and mechanisms for
disseminating knowledge
Advantages of KM - correct answer ✔- improved performance, productivity
and job satisfaction
- reuse of knowledge with confidence
- increased innovation and agility
- improvements in speed and responsiveness to organizational needs
- enhanced shareholder and customer value
Internalized (learned reference) knowledge - correct answer ✔stored in
performer's memory; necessary when immediate access to info is required
external (accessed reference) knowledge - correct answer ✔stored
elsewhere, for ex: system or other storage option. Possible if performance
requirements allow for more time for retrieval and access
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