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iQMS Orientation for BPS study guide with best answers 2025 update.
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iQMS Orientation for BPS study guide with best answers 2025 update.
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iQMS Orientation for BPS studyguide with best answers 2025
update.
Which of the following are Process Handbooks in iQMS?
-Policies
-Procedures
-Business process services Process handouts
-Testing Guidelines
-Project Procedures Manual - Answer Business process services Process handouts
During which stage of the project lifestyle, is Customer Satisfaction Survey...
-At the end of the project
-At the end of six months
-At the end of four months
-At the end of the project or at the end of six months, which...
-At the end of the project or at the end of four months, which... - Answer At the
end of the project or at the end of six months, which...
What does the Loyalty parameter in the Customer Satisfaction...
-Loyalty of Customer among other customers
,iQMS Orientation for BPS study
guide with best answers 2025
update.
-Customer would recommend TCS within and outside...
-Customer would recommend project lead within and...
-All of the above
-None of the above - Answer Customer would recommend TCS within and
outside...
While developing the initial plan for your project, the team has made 15.....
-Assumptions are definitely an input to risk identification
-Assumptions can be changed, so it does not matter
-There is no time to relook at the Assumptions. The team should..
-The team is equipped to handle all scenarios - Answer Assumptions are definitely
an input to risk identification
Which among the following is the TCS Quality Policy?
-To achieve customer and other stakeholders satisfaction by delivering solutions
which meet their need...
-To become the top most IT services Organization across the globe
,iQMS Orientation for BPS study
guide with best answers 2025
update.
-To ensure "Experience Certainty"
-None of the above - Answer To achieve customer and other stakeholders
satisfaction by delivering solutions which meet their need...
Which of the following defines the manual for 5D life cycle phases for Business
services and deliverable...
-Guidelines and Standards
-Business Processes Services Process Handbook
-Project Procedures Manual for Business Process Services
-Estimation guidelines - Answer Business Processes Services Process Handbook
In which of the following conditions is the overall cause mandated for a Customer
Satisfaction...
A) CSI is below 85%
B) Recommendation rating is 'Probably Not' or 'Definitely Not'
C) TCS rank is 'Third' or 'Not in Top Three' - Answer A,B and C
, iQMS Orientation for BPS study
guide with best answers 2025
update.
Which of the following graphical tools is used to monitor process variable over
time and time and helpful in identifying trends and cycles?
-Pareto Chart
-Pie Chart
-Run Chart
-Histogram - Answer Run Chart
Which of the following are the components of Cost of Quality (CoQ)?
-All efforts other than SDLC efforts
-Prevented, Appraisal and Rework
-Cost of finding and removing defects
% effort spent on incorporating CRs - Answer Prevented, Appraisal and Rework
Which of the following Project Management area are covered in a Project
Management Review (PMR)
-Customer Relationship Health
-Process Health
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