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Exam- Biggby Final Knowledge Test Questions and Answers
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Exam- Biggby Final Knowledge Test Questions and Answers
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Exam- Biggby Final Knowledge Test Questions andAnswers
Mission Statement Correct Answer-Create one new BIGGBY COFFEE fanatic per day, per
store, who will actively promote us to others.
Direct effect of P Correct Answer-Greet customers within 3 steps of the door; thank
customers for their patience when service is slow.
Direct effect of E Correct Answer-Engage customers with energy, excitement, and
enthusiasm; run laps every 15 minutes.
Direct effect of R Correct Answer-Learn customers names, drinks, and stories; make
suggestions to customers who do not know what to order.
Direct effect of C Correct Answer-Never serve lattes with more than 1/2" of foam; use
exact measurements when preparing drinks--don't guess.
Five Minute Rule Correct Answer-All products must be available with the door unlocked 5
minutes before and after open/close.
, Exam- Biggby Final Knowledge Test Questions and
Answers
What concentration should sanitizer be and how long should dishes be submerged.
Correct Answer-150/200ppm +
1 minute
What does Fair Trade mean? Correct Answer-Farmers organize as cooperatives are paid
fairly for their beans.
What are the Fair Trade beans? Correct Answer-Black and Tan, French Roast, Rwanda.
What are the Organic Beans? Correct Answer-Black and Tan, French Roast, Costa Rica.
What is the refill policy? Correct Answer-On free refill in house or for people with Biggby
mugs.
What roast is Biggby Best? Correct Answer-Medium
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