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Dell Tech Direct Test Questions and Answers
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Dell Tech Direct Test Questions and Answers
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Dell Tech DirectTechnical Support - Answer -allows you to manage your tickets and see what's going on with a ticket
you've submitted.
SupportAssist - Answer -is free and comes on all systems. The benefits of this technology also get better
with each increasing level of support.
Self-Dispatch - Answer -allows you to dispatch your own parts — depending on service level.· Once
you're certified, this feature can expedite the support process.
The Administrator Control Panel - Answer -allows you to add techs, set permissions and define roles for
you and your staff.
With Dell's TechDirect tool - Answer -you can customize your system before it even ships out.
The levels are Basic, ProDeploy, and ProDeploy Plus. - Answer -There are 3 levels of what we call our
ProDeploy suite that allows you to take charge of your deployment while allowing us to take work off
your plate.
Basic - Answer -comes with or without imaging, and it includes unlimited BIOS settings configuration,
asset tagging, and asset reporting.
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