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EMD EXAM WITH VERIFIED SOLUTIONS.
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EMD EXAM WITH VERIFIED SOLUTIONS. EMD EXAM WITH VERIFIED SOLUTIONS.EMD EXAM WITH VERIFIED SOLUTIONS.EMD EXAM WITH VERIFIED SOLUTIONS.
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EMD EXAM WITH VERIFIED SOLUTIONSTRUE n- nCorrect n nAnswer n- nANI/ALI nINFORMATION nSHOULD nALWAYS nBE nVERIFIED nTO nENDURE
nACCURACY.
TRUE/FALSE
TRUE n- nCorrect n nAnswer n- nWHEN nCALLING nFOR nHELP, nTHE nCALLER nMAY nHEAR nMORE nRING
nTONES nTHAN nTHE nCALL nTAKER.
TRUE/FALSE
RATE n- nCorrect n nAnswer n- nIN nEFFECTIVE nTELECOMMUNICATION, n________ nIS nMORE nIMPORTANT
nTHAN nVOLUME.
VOLUME n- nCorrect n nAnswer n- nIN nEFFECTIVE nTELECOMMUNICATION, nRATE nIS nMORE nIMPORTANT
nTHAN n__________..
FALSE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCALLER nWITH nMENTAL nILLNESS nWHO nIS
nSUFFERING nFROM nHALLUCINATIONS nOR nDELUSIONS nYOU nSHOULD nCHALLENGE nFALSE
nASSERTIONS nOR nBELIEFS.
TRUE/FALSE
FALSE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCALLER nWITH nMENTAL nILLNESS nWHO nIS
nSUFFERING nFROM nHALLUCINATIONS nOR nDELUSIONS nYOU nSHOULD nGO nALONG nWITH nFALSE
nASSERTIONS nOR nBELIEFS.
TRUE/FALSE
TRUE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCALLER nWITH nMENTAL nILLNESS nWHO nIS
nSUFFERING nFROM nHALLUCINATIONS nOR nDELUSIONS nYOU nSHOULD nINFORM nTHE nCALLER nYOU
, nSEE nTHINGS nDIFFERENTLY nAND nACKNOWLEDGE nTHE nFACT nTHAT nPEOPLE nHAVE nTHE nRIGHT nTO
nSEE nTHINGS nIN nTHEIR nOWN nWAY.
VIDEO nRELAY n- nCorrect n nAnswer n- nALLOWS nSPEECH nAND nHEARING nIMPAIRED nCALLERS nTO
nCOMMUNICATE nWITH nCALLTAKERS nBY nSIGNING nTHEIR nMESSAGES nTO nAN nINTERPRETER.
VOICE nCARRYOVER n- nCorrect n nAnswer n- nALLOWS nHEARING nIMPAIRED nCALLERS nTO nSPEAK nTO
nCALLTAKERS nAND nRECEIVE nTTY/TDD nANSWERS nFROMM nTHE nCALLTALER.
HEARING nCARRYOVER n- nCorrect n nAnswer n- nALLOWS nSPEECH nIMPAIRED nCALLERS nTO nUSE
nTTY/TDD nTO nTEXT nCALLTAKERS nAND nHEAR nTHE nCALLTATKER'S nANSWERS.
MY nLANGUAGE n- nCorrect n nAnswer n- nTO nEFFECTIVELY nWORK nWITH nFOREIGN-LANGUAGE nCALLERS
nYOU nAS nA nCALL nTAKER nMUST nDETERMINE n- nDOES nTHE nFOREIGN-LANGUAGE nCALLER nKNOW
nENOUGH nOF n__ n________ nTO nCOMMUNICATE?
FOREIGN nLANGUAGE n- nCorrect n nAnswer n- nTO nEFFECTIVELY nWORK nWITH nFOREIGN-LANGUAGE
nCALLERS nYOU nHAVE nTO nKNOW nHOW nTO nOBTAIN n_______ n________ nSUPPORT.
INITIAL nRESPONSE n- nCorrect n nAnswer n- nTO nEFFECTIVELY nWORK nWITH nFOREIGN-LANGUAGE
nCALLERS nTHE nCALLTAKER nMUST nKNOW nWHEN nTHEY nSHOULD nSEND nAN n_______ n________.
AN nADULT n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER, nYOU nSHOULD nASK
nTO nSPEAK nTO n__ n_____ nWHEN nNECESSARY.
CHILD'S nLEVEL n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER, nYOU nSHOULD n,
nYOU nMUST nGET nTO nTHE n_______ n_____.
ADDRESS nCALLBACK nNUMBER n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER,
nYOU nMUST nGET nTHE nCORRECT n_______ nAND n________ n______.
STAY nON nTHE nPHONE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER, nYOU
nMUST nTELL nTHE nCHILD nTO n____ n__ n___ n_____.
INTENDED nMESSAGE n- nCorrect n nAnswer n- nEFFECTIVE nLISTENING nIS nMORE nTHAN nJUST nHEARING;
nIT nIS nINTERPRETING nTHE n________ n_______ nCORRECTLY.
1 n- nCorrect n nAnswer n- nEMOTIONAL nCONTENT nAND nCOOPERATION nSCORE nIS nBROKEN nINTO nFIVE
nLEVELS
NORMAL nCONVERSATIONAL nSPEECH nIS nLEVEL n?
2 n- nCorrect n nAnswer n- nEMOTIONAL nCONTENT nAND nCOOPERATION nSCORE nIS nBROKEN nINTO nFIVE
nLEVELS
ANXIOUS nBUT nCOOPERATIVE nIS nLEVEL?
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