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IAHSS STUDY GUIDE EXAM QUESTIONS WITH COMPLETE ANSWERS
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IAHSS STUDY GUIDE EXAM QUESTIONS WITH COMPLETE ANSWERS
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IAHSS STUDY GUIDE EXAM QUESTIONSWITH COMPLETE ANSWERS
Which of the following is NOT one of the classifications of healthcare organizations
discussed in this chapter?
a. proprietary or for-profit
b. not-for-profit
c. government-supported
d. individual healthcare - Answer-Individual healthcare
Which of the following is NOT a risk issue for healthcare?
a. Drugs are used and stored in the facility
b. Mostly female staff
c. High percentage of technical and professional staff
d. Publicly accessible and many doors must remain open - Answer-High percentage of
technical and professional staff
Which of the follwing is usually at the top of the organizational chart?
a. board of directors
b. department leaders
c. assistant administrators
d. vice presidents - Answer-Board of Directors
Which of the following statements best describes employees?
a. medical staff contracted by the facility
b. all staff directly employed by the facility
c. volunteers who donate their time
d. contracted persons - Answer-All staff directly employed by the facility
Security uses senior management's endorsement to build what kind of program?
a. strong and effective
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple - Answer-Strong and Effective
How should friendships and interpersonal relationships between security officers and
staff members from other departments be treated?
a. Discouraged
b. Encouraged
c. Encouraged, but monitored
d. Encouraged, but security staff educated about ethics and avoiding favoritism -
Answer-Encouraged, but security staff educated about ethics and avoiding favoritism
Which of the following allows a department to assess its cost-effectiveness within an
organization?
,a. crime analysis
b. risk assessments
c. benchmarking - Answer-Benchmarking
What should the most primary overriding concern of any security department be?
a. It's image
b. The safety and well-being of anyone in the facility
c. the goals and missions of the entity employing the security services
d. Cost-effectiveness - Answer-The goals and mission of the entity employing the
security services
Which of the following are skills a security professional should have and use at all
times?
a. good observation skills
b. good communication skills
c. tolerance
d. all the above - Answer-All the above
Why are vendors potentially a high-security risk to a health care facility?
a. Vendors often have access to sensitive areas yet staff of the healthcare organizations
may know very little about vendors background.
b. vendors typically drive large vehicles that can conceal large amounts of stolen
property or contraband
c. completing vendors may clash at a facility
d. vendors may be bringing in high-demand products that could be targeted for theft -
Answer-Vendors often have access to sensitive areas yet staff of the healthcare
organizations may know very little about vendors background
In the patient- and family-centered care philosophy, who determines which individuals
are part of the patient's family?
a. patient's parents or legal guardians
b. nursing staff
c. attending physician
d. the patient provided he or she is developmentally mature and competent to do so -
Answer-The patient provided he or she is developmentally mature and competent to do
so
Which of the following is NOT an example of an external customer?
a. patients
b. vendors
c. employees
d. regulatory agencies - Answer-Employees
Which of the following does NOT help the security uniform communicate an appropriate
message to the public?
a. clean uniform
, b. wearing the uniform shirt untucked
c. well-cared-for uniform
d. shined footwear - Answer-Wearing the uniform shirt untucked
Which of the following is NOT an example of undesirable behavior and demeanor in a
security officer?
a. bad attitude
b. dishonesty
c. impoliteness
d. confidence - Answer-Confidence
What is the relationship between employees and management sometimes called?
a. employee relations
b. protest management decisions
c. family interactions
d. tense conversation - Answer-Employee relations
Which of the following may union members NOT do during a picketing?
a. carry signs
b. protest management decisions
c. block entrances to the facility
d. congregate outside the facility - Answer-Block entrances to the facility
The speech pattern related to your tone of voice is considered which form of
communication?
a. nonverbal communication
b. paraverbal communication
c. excessive dialogue communication
d. passive communication - Answer-Paraverbal Communication
Which of the following is not a proper technique to use when providing a good customer
service?
a. giving the customer your undivided attention
b. offering the customer a place to sit
c. asking the customer if you can take notes
d. looking at your watch every few minutes - Answer-Looking at your watch every few
minutes
"Perception is reality"--Which of the following is important for the security professional to
remember regarding this statement?
a. all interactions are subject to personal interpretation
b. positive nonverbal and paraverbals will influence the "perception" of customers
c. a customer's prior history of interaction may impact their initial impression of security
in either an adverse or positive way
d. All of the above - Answer-All of the above
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