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2024 EPIC TEST EXAM WITH CORRECT ANSWERS
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2024 EPIC TEST EXAM WITH CORRECT ANSWERS
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2024 EPIC TEST EXAM WITHCORRECT ANSWERS
Which record stores information about the person responsible for the
balance on charges? - CORRECT-ANSWERSGuarantor
What is the purpose of a Tickler? - CORRECT-ANSWERSTo remind the worker
to check back
When you add a payment plan activity, what else is automatically added to
the account - CORRECT-ANSWERSAccount Status: Payment Plan
Where can you access an image of a queued letter? - CORRECT-
ANSWERSUnder Review
From where can you add activities to an account? - CORRECT-
ANSWERSGuarantor Snapshot
How does a user request to immediately print a statement for a guarantor/ -
CORRECT-ANSWERSDemand Bill
After you work an account and mark it complete, when is that account
released from the workqueue? - CORRECT-ANSWERSOvernight,
Automatically
True or False: Accounts can be manually added to account workqueues. -
CORRECT-ANSWERSTrue
On what actually tab can you find information about the statements that
were sent? - CORRECT-ANSWERSBilling History
On what activity tab do you record activities that were performed? -
CORRECT-ANSWERSSnapshot
How do you mark a charge as contested? - CORRECT-ANSWERSReason
Contested
Where do you have to go to add coverage to an account? - CORRECT-
ANSWERSClick Pts. Name in Snapshot
How do you print a statement real-time? - CORRECT-ANSWERSDemand Bill
, How do you indicate that you are done working on an account? - CORRECT-
ANSWERSComplete
Which kind of workqueue can you use to manage patient calls?
A)Insurance Follow-up WQ
B)Account WQs
C)Patient WQs
D)Claim Edit WQs - CORRECT-ANSWERSB
Which function must you use to mark a charge as contested?
A)Actions
B)Edit
C)Repost
D)Correct - CORRECT-ANSWERSB
From which activity tab can you perform a Demand Bill?
A)Guarantor Snapshot
B)Billing History
C)Guarantor Account Edit
D)Inquiry - CORRECT-ANSWERSA
True or False: Patients can configure their own payment plan details in
MyChart - CORRECT-ANSWERSTrue
True or False: The way to resolve a bounced check is to void the payment in
Epic? - CORRECT-ANSWERSFalse
To resolve an NSF payment, first locate the visit that contains the payment in
Inquiry. Then click the _____________ buttons and select the
___________________ option. - CORRECT-ANSWERSFunctions; Debit Adj Posting
True or False: The Payment reversal procedure will not be matched to any
transactions. It is a stand-alone debit adjustment. - CORRECT-ANSWERSFalse
True or False: The NSF Fee procedure will not be matched to any
transactions because it is a stand alone debit adjustment - CORRECT-
ANSWERSTrue
What is the effect of creating a Debit Adjustment Posting batch that is set to
file in real-time? - CORRECT-ANSWERSPost to Acct Immediately
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