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CMN568 Unit 1 Review Questions With Complete Solutions
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CMN568 Unit 1 Review Questions With Complete Solutions
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CMN568 Unit 11. Which of the following is a core principle of effective communication in healthcare
settings?
A) Avoiding eye contact
B) Using medical jargon exclusively
C) Active listening
D) Giving orders without feedback
Answer: C) Active listening
2. The SBAR technique used in clinical communication stands for:
A) Situation, Background, Assessment, Recommendation
B) Situation, Behavior, Attitude, Response
,C) Summary, Background, Analysis, Result
D) Status, Behavior, Assessment, Result
Answer: A) Situation, Background, Assessment, Recommendation
3. What is the primary purpose of patient-centered communication in nursing?
A) To focus on the nurse's needs
B) To ensure patient compliance with treatment
C) To understand the patient's experience and preferences
D) To increase efficiency in healthcare delivery
Answer: C) To understand the patient's experience and preferences
4. Which of the following is NOT a barrier to effective communication in healthcare?
A) Language differences
B) Cultural competence
C) Emotional stress
D) Environmental noise
Answer: B) Cultural competence
5. In the context of healthcare communication, what does the term "informed
consent" refer to?
A) The patient's right to be informed about medical costs
B) The process of getting permission from a patient for treatment after explaining
the risks and benefits
C) The patient's obligation to comply with the healthcare provider's advice
D) The healthcare provider's decision-making authority over the patient
Answer: B) The process of getting permission from a patient for treatment after
explaining the risks and benefits
6. Which type of questioning is most effective in encouraging patients to express
their concerns?
A) Closed-ended questions
B) Leading questions
,C) Open-ended questions
D) Rhetorical questions
Answer: C) Open-ended questions
7. The concept of "cultural competence" in healthcare communication involves:
A) Speaking multiple languages fluently
B) Having a deep understanding of one’s own culture
C) Being aware of and respectful towards cultural differences in patients
D) Ignoring cultural differences to maintain uniformity in care
Answer: C) Being aware of and respectful towards cultural differences in patients
8. What is the primary goal of therapeutic communication in nursing practice?
A) To build a social relationship with the patient
B) To collect billing information from the patient
C) To promote the patient's well-being and emotional health
D) To establish the nurse's authority
Answer: C) To promote the patient's well-being and emotional health
9. Which of the following best describes "empathy" in the context of patient care?
A) Providing solutions to the patient's problems
B) Understanding and sharing the feelings of the patient
C) Maintaining a professional distance from the patient
D) Ignoring the patient's emotional state
Answer: B) Understanding and sharing the feelings of the patient
10. What role does "nonverbal communication" play in patient interactions?
A) It is less important than verbal communication
B) It only involves gestures and facial expressions
C) It helps reinforce or contradict verbal messages
D) It is unnecessary in a clinical setting
Answer: C) It helps reinforce or contradict verbal messages11. Which strategy is
most effective for overcoming language barriers in healthcare communication?
, A) Using complex medical terminology
B) Speaking louder and more slowly
C) Employing professional medical interpreters
D) Avoiding conversations with patients who speak different languages
Answer: C) Employing professional medical interpreters
12. Which component is crucial for establishing trust and rapport with a patient
during an initial consultation?
A) Sharing personal experiences
B) Demonstrating empathy and understanding
C) Providing detailed instructions immediately
D) Discussing unrelated topics
Answer: B) Demonstrating empathy and understanding
13. The term "active listening" in the context of patient care involves:
A) Agreeing with everything the patient says
B) Nodding occasionally while multitasking
C) Fully concentrating, understanding, and responding to the patient
D) Taking notes without making eye contact
Answer: C) Fully concentrating, understanding, and responding to the patient
14. Which of the following is an example of a closed-ended question?
A) "Can you tell me more about how you are feeling?"
B) "Why do you think the pain started?"
C) "Do you have any allergies?"
D) "What is your opinion on the treatment plan?"
Answer: C) "Do you have any allergies?"
15. Reflective listening in healthcare communication primarily aims to:
A) Repeat the patient’s words verbatim
B) Encourage the patient to continue talking
C) Clarify and paraphrase the patient's feelings and thoughts
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