Mortuary Administration – FTC Study Questions and Correct Answers
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Course
Mortuary Administration
Institution
Mortuary Administration
What does FTC stand for? Federal Trade Commission
The Funeral Rule went into effect April 30, ____________. 1984
Why was the Funeral Rule established? To give consumers accurate, itemized price information and various other disclosures about funeral goods and services (Accurate & Fair prices)
Vi...
Mortuary Administration – FTC Study
Questions and Correct Answers
What does FTC stand for? ✅Federal Trade Commission
The Funeral Rule went into effect April 30, ____________. ✅1984
Why was the Funeral Rule established? ✅To give consumers accurate, itemized price
information and various other disclosures about funeral goods and services (Accurate &
Fair prices)
Violations of the Funeral Rule can cost up to: ✅$40,000 per violation
Who must comply with the Funeral Rule? ✅All funeral providers (Anyone who sells
goods and services to the public)
Define Funeral Goods: ✅All PRODUCTS sold directly to the public in connection with
funeral services
Define Funeral Services: ✅Services used to care for and prepare bodies for burial,
cremation or other final disposition. Services used to arrange, supervise, or conduct the
funeral ceremony or final disposition of human remains
You are a funeral provider if you sell or offer to sell what? ✅Funeral goods & Services
Does the funeral rule apply to Pre-planned arrangements? ✅Yes
The funeral rule does not apply to pre-need contracts made before ____________. The
funeral rule would only come into the picture if
______________________________________________________________________
______________. ✅The Rule, 1984
The Pre-Need contract signed before 1984 is modified after 1984, the modification
triggers all of the Rule's requirements
The GPL stands for: ✅General Price List
The "Keystone" of the funeral rule is: ✅The General Price List
, Who gets a GPL? ✅You must give the GPL to anyone who asks, in person, about
funeral services, or the prices of such goods or services. You must give the GPL to
such individuals to keep.
How much do you charge for the GPL? ✅Free of charge
You must give a GPL to anyone who asks for it (inquire about funeral services) this may
include: ✅Competitors, journalists, and representatives or business, religious
societies, government agencies, or consumer groups.
When should the GPL be offered? ✅When you begin to discuss arrangements, goods
and services you offer, and the price of such goods and services
What is the "triggering event" for a GPL to be presented? ✅A face-to-face meeting.
The face-to-face meeting can occur anywhere, not just at the funeral home
If someone calls you on the phone to ask for prices, you must:
Do you have to send them a GPL? ✅Give accurate information
No, but you can
Does the Funeral Rule require that a GPL be given to keep? ✅Yes. Cant just be
verbally
Once a GPL is physically presented, if the consumer does not want to accept or look at
the GPL, what do you do? ✅You do not have to do anything else. But probably should
have them initial/sign that they were presented one
What are the three items that must be on the GPL as identifying information? ✅The
name, address, and telephone number of the funeral providers place of business,
including the address and telephone number for each branch. The caption : "General
Price List" and the date of the price list.
List the disclosures that MUST be on your firms GPL: ✅1. The consumers right to
select only the goods and services desired
2. Embalming
3. Alternative containers for direct cremation
4. The basic services fee
5. The casket price list
6. The outer burial container price list
The disclosures MUST use the: ✅Identical wording given in the rule
Can disclosures be edited or paraphrased? ✅NO
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