SCM 300 Davilla Exam 3 ASU
THINGS WE TALKED ABOUT IN CLASS - - pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how ...
THINGS WE TALKED ABOUT IN CLASS - - pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
Business Process - - any activity that takes an input, adds value, and provides an
output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes - - who will it affect
- how will it affect them
- will the customers dislike the change?
Good intentions - - goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results - - Documented and easily understood; adaptable
Measurable and manageable - - Entire system considered
- easy to identify problems
- accountability, good metrics
Bad Business Processes - - ambiguity
- Misalignment
- misscommunication
Ambiguity - - goals are not clearly understood
- laziness, hubris, lack of info
, Misalignment - - goals and actions not in alignment
Miscommunication - - employees do not understood goals, processes
Operational Considerations - - Testing
- potential failure points in process
- server capacity
Departmental Concerns - Marketing - Customer, suppliers, product line, forecasting
Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt
Automation benefits - - lower cycle time
- checks and balances
- anonymity
Being a good consultant - - Data collection/Analysis
- Be Creative
- Have a long-term view
- Understand group/team dynamics
- Understand Business Imperatives
- Develop solutions and reccomendations
Embrace the repugnant - Try the most horrible thing first
Recommendations: prepare to Sell - 1. List value
2. Basic Solutions and anticipated benefits
3. Cost-Benefit Analysis
4. Value to work Ratio (to achieve)
5. Does it fit the system
Performance measurement - - Measure employee performance for the purpose of
motivation, improvement, stat reference, promo, termination
Metric - - A single performance measurement
KPI - Key performance Indicator - the metrics thought to be most important indicators of
success.
Types of behaviors - - what types of outcomes are desired
Prescriptive metrics - - how do you fix the problem
creating opportunities for failure - - helps people do risky things to get better
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