Exam (elaborations)
APM EXAM QUESTIONS WITH CORRECTANSWERS
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Exam of 6 pages for the course SAFe APM at SAFe APM (APM EXAM)
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APM EXAMWM's Four Pillars - answer People, Technology, Growth Engine, Disposal Network
Talent Management 3-step Cycle - answer (1) Goal Setting --> (2) Check ins--> (3)
Final Evaluation
Goal Setting (SMART) - answer Specific
Measurable
Actionable
Relevant
Time-bound
Purpose of Talent Management - answer Driving job satisfaction and retaining and
developing highly skilled superior workforce
Average number of goals employees create - answer3-5 performance and development
goals
Kronos - answer Hourly employees time off & time worked tracker. Managers must
approve weekly time card in order for hourly employees to be paid.
Deadline for approving/entering employee time cards - answer4pm central time
GHS - answer Global harmonized system of classification and labeling of chemicals
OSHA - answerOccupational Safety and Health Administration
ISO 9001 - answerDefines goals, standard practices, delivery of high quality services to
customers (QMS: Quality Management System)
ISO 14001 - answerImprove operations and minimize environmental impacts (EMS:
Environmental Management System)
ISO - answerGives state of the art specifications for products, services, and good
practices.
Management system:
- EMS/QMS
- developing & documenting procedures
- training
- auditing
- record keeping
, -corrective action
- continual improvement
Goals: Customer satisfaction- Maintain Customer Engagement score at ______ and
maintain Customer participation goal at ________. - answer60%, 50%
Audit - answerIndependent examination of records data, statements, records,
operations, and performance
Environmental Aspect - answerAn activity, product or service that interacts with the
environment
Environmental Impact - answerA change to the environment (can be positive or
negative) as a result of an activity we conduct
Document Control - answerProcess of ensuring that the most current version of the
document is being used
Non-Conformance - answerA deviation from the Sustainability Services EMS/QMS
requirements
Operational Control (OC) - answerDocuments that tell us 'what' we do to comply with
our EMS and QMS. These are 'what' or 'how to' documents
OC Table - answerList of all OC's that will apply to your site
EQUIPS - answerE- Ensure Customer Satisfaction by implementing a
Q- Quality Management System that helps us to:
U- Understand and Implement (our) Scope of Work,
I- Improve Continually
P- Prevent Pollution, and
S- Stay in Compliance with applicable environmental regulations in the community
High Level Procedures (EMS_QMS) - answerThese are documents that fall into one of
three categories: planning, implementing or checking/assessing. They set the stage for
the operational controls and ISO Implementation Manual (why and how we do it)
Road Map - answerA key document in making sure that we provide effective and
seamless service to our customers in case you need emergency coverage, during
vacations or management changes. An excel sheet with 7 tabs that includes everything
from where you park your vehicle to customer and local requirements to shipments
(OC-25F)
EMS/QMS-01 - answerEnvironmental Aspects and Impacts
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