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Exam (elaborations)

911 Dispatch Certification Review Questions and Correct Answers

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  • Course
  • Dispatch Certification
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  • Dispatch Certification

In the context of firefighting, what does bunker (or turnout) gear refer to: ~ Either the basic trousers, boots, and jacket worn by firefighters or the entire combination of personal protective gear. The hysteria threshold refers to: ~ The point at which a caller loses control over his/her act...

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  • August 11, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Dispatch Certification
  • Dispatch Certification
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911 Dispatch Certification Review
Questions and Correct Answers

When possible, emergency telecommunicators should always ask the caller for

permission before providing pre-arrival instructions.

✓✓~ False




In the context of the communication process, the "medium" is?

✓✓~ The channel or means of communication




A caller reports a heavy, black smoke coming from the window of a nearby building.

What is the most appropriate fire/rescue call classification for this case:

✓✓~ Structure fire




An alert first-party caller reports that he doesn't feel well. He explains that he feels

nauseated and has some chest pain. What is the most appropriate medical call

classification for this case?

✓✓~ Chest Pain / Chest Discomfort (Non-Traumatic)




When faced with an ethical dilemma in the communication center, the ETC should

FIRST:

✓✓~ Follow established protocol, procedure, and policy

, What does the acronym TDD stand for?

✓✓~ Telecommunications Device for the Deaf




When communicating with a caller suffering from hallucinations or delusions, the

ETC should challenge the caller's false assertions and beliefs.

✓✓~ False




In recent years, the total number of emergency calls has increased dramatically due

to:

✓✓~ Wireless technology




One of the best techniques for reducing the negative effect of call-processing gaps is

to:

✓✓~ Tell the caller what you are doing and why




Interagency communications (interoperability) tend to be inefficient and ineffective:

✓✓~ Without standardized cross-agency rules and procedures for radio use




The nonspecific response of the body to any demand for change is:

✓✓~ Stress

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