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CEN 3721 Final Exam test with verified solutions 2024
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CEN 3721 Final Exam test with verified solutions 2024
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CEN 3721 Final Examtest with verified
solutions 2024
What is usability? - answer A measure of the quality of interaction
between person and a system
Why do usability testing? - answer It's intended to test whether the
product being developed is usable by the intended users.
What combination of methods are used to collect data in a usability
test? - answer 1. user entrance and exit questionnaires
2. user task based questionnaires
3. user satisfaction questionnaire
4. test facilitator observations
,5. video/audio recording
What are some of the results of low usability? - answer 1. frustrated
users
2. visitors leaving
3. reduction in repeat visits
4. higher support costs
5. decreased productivity
What are some types of usability problems? - answer 1. product doesn't
match job or task
2. poor organization/layout
3. unexpected occurrence of events
4. product not self evident
5. requires recall rather than recognition
, 6. inconsistent screens, messages, terminology
7. design is inefficient
8. cluttered or unattractive design
9. no feedback or poor feedback about status or errors
10. no exit or undo
11. help or documentation is not helpful
What are some of the ways to improve usability? - answer 1. Take a user
centered approach
2. create prototypes(drafts)
3. Perform usability testing
4. follow usability guidelines
(Chapter 9 Cooper) What is a platform? - answer It is a combination of
hardware and software that enables the product to function.
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