BLEA Crisis 810 Exam Questions With Complete Solutions
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BLEA
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BLEA
BLEA Crisis 810 Exam Questions With Complete Solutions
Active Listening Definition: A way of listening that focuses entirely on what the other
person is saying, and confirms understanding of both the content of the message and feelings
underlying the message to ensure that understanding is acc...
BLEA Crisis 810 Exam Questions With Complete Solutions Active Listening Definition: A way of listening that focuses entirely on what the other person is saying, and confirms understanding of both the content of the message and feelings underlying the message to ensure that understanding is accurate. Active Listening Includes: Empathy, Paraphrasing, Asking probing questions, Verbal prompts, Silence Tactical Communications: A planned method of talking to people. A technique for gaining voluntary compliance from difficult people using professional language Effective Communications: The ability to select the appropriate means of communication often under surprising or stressful situations Messages have two parts to them: The words themselves, The signals we send, along with the words to tell people how they should interpret the words Strip Phrases: Short and simple calm answers that deflect verbal attacks BLEA Crisis 810 Exam Questions With Complete Solutions Crisis: An emotionally significant event that causes stress, overwhelms someone's usual problem -solving skills, and results in chaos Four C's of Crisis: Control, Communicate, Coordinate, Contain Reactions in a crisis (2): Heightened emotions, Lowered reasoning The main ingredient for a crisis (Has three sources): Environmental, Psycho -social, Personality The Four Types of Stress: Acute, Chronic, Accumulative, Delayed Acute: Immediate: happening right now, Gun in face Chronic: The same thing happening over and over (Same suspect, the same household) Accumulative: The piling up of multiple stresses together,
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