Knowledge management (KM) is a critical aspect of organizational success, enabling
the effective use and sharing of information and expertise. This mini-essay identifies
and discusses four key KM processes within Google LLC, one of the leading
technology companies globally. Each KM process will be elaborated upon, followed by
examples of artificial intelligence (AI) technologies that enhance these processes. This
exploration will underline the strategic importance of KM and the role of AI in
optimizing knowledge flow within an organization.
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