100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
IHOP Server Test 100% Correct Answers Verified Latest 2024 Version $7.99   Add to cart

Exam (elaborations)

IHOP Server Test 100% Correct Answers Verified Latest 2024 Version

 0 view  0 purchase
  • Course
  • Institution

what is the platinum rule of guest service - treat guests as they want to be treated surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - be there for me, listen to me, treat me nicely in general there are three type of guest - fast frien...

[Show more]

Preview 1 out of 4  pages

  • July 5, 2024
  • 4
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
avatar-seller
IHOP Server Test | 100% Correct Answers |
Verified | Latest 2024 Version
what is the platinum rule of guest service - ✔✔treat guests as they want to be treated


surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - ✔✔be there for me, listen to me, treat me nicely



in general there are three type of guest - ✔✔fast friendly exact


when giving their order a guest tells you id like a cheese burger well done tomato on the side bun
toasted with no butter and fries extra crispy this guest is - ✔✔exact


when seating a guest the guest strikes up a conversation with the hostess about how many years they
have been coming to this ihop and all the great memories they have here. the guest is - ✔✔friendly


while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest
is - ✔✔fast


define the last process for resolving a guest concern - ✔✔listen apologize solve thank


what is the best way to ensure your voice comes out across the telephone as warm and energetic -
✔✔smile when talking


which statement best describes the greeting you should give when answering the phone - ✔✔good
morning thank you for calling ihop on central this is ashley how may help you



based on what you've learned, which statement about our guests is most true - ✔✔our guests care most
about being treated with warm and friendly service that meets their needs

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller hussle. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $7.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

77858 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$7.99
  • (0)
  Add to cart