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MGMT 6311 Test 2 Exam Question with Verified Solutions
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MGMT 6311 Test 2 Exam Questionwith Verified Solutions
Which of the following statements about storytelling is true? - -The greater
the strength of the stories shared in an organization, the greater the
organization commitment.
-What women tend to perceive as "passion" in communication, men tend to
view as "too much emotion". - -True
-In the sentence, "I did not tell the teacher you were cheating," if the word
"I" was emphasized by the tone of your voice, what are you implying? - -
Someone else told the teacher you were cheating.
-In crisis situations, it is extremely important that an executive be the
spokesperson for the firm - -True
-Written communication should be used when - -facts need to be conveyed
-Verbal communication should be used when - -immediate feedback is
needed.
-Effective managers tend to use more - -information-rich channels
-The individual originating a message is called the - -sender.
-A face-to-face information channel is high in information richness. - -True
-Nancy is the human resource manager at Alba Company. She needs to lay
off twenty employees who are all located at her facility. Which
communication channel should she use to deliver the layoff information? - -
face-to-face conversation
-Genuine acting is - -displaying emotions in alignment with your emotions.
-When an individual is attempting to empathize with another person but
nevertheless is displaying emotions he does not feel, he is engaging in - -
deep acting
-Role overload refers to - -having insufficient time and resources to
complete a job.
-Work that flows includes which of the following characteristics? - -challenge
, -Americans enjoy much greater leisure time than their European
counterparts. - -false
-Which of the following represents a negative emotion? - -fear
-A Type B personality displays which of the following characteristics? - -
logical decision making
-Blemishes and other skin problems can be outward manifestations of
stress. - -true
-Rodney is experiencing a real dilemma. His boss just called him and told
him that he had to attend a dinner meeting Wednesday night with some
important out-of-town clients. Rodney's daughter just called and told him she
will be dancing a solo at her dance recital on Wednesday evening. Rodney is
experiencing - -role conflict
-Challenge stressors refer to - -demands and circumstances that cause
stress but also promote individual growth.
-Countries high in power distance respond positively to appraisal systems
where lower level employees give feedback to their managers. - -false
-Goal commitment is higher when employees have trust-based relationships
with managers. - -true
-A relative ranking system is used when - -a college implements a system
where top the 10% of the class will receive A, 20% will receive B, 40% will
receive C, 20% will receive D and the bottom 10% will receive F.
-In a pay system based upon commission, rewarding only sales volume
could encourage salesmen to heavily discount merchandise. - -True
-Which of the following statements regarding SMART goals is correct? - -
Effective goals tend to be aggressive.
-Autonomy refers to - -the degree to which a person has the freedom to
decide how to perform his tasks
-Research shows that the psychological state of meaningfulness is the most
important state for employee attitudes and behaviors. - -True
-A key element of the scientific management philosophy is - -breaking down
jobs into their simplest components to facilitate specialization.
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