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Test Bank for Operations and Supply Chain Management 16th Edition By F. Robert Jacobs and Richard Chase
Course
Operations And Supply Chain Management
Institution
Operations And Supply Chain Management
Test Bank for Operations and Supply Chain Management 16th Edition By F. Robert Jacobs and Richard Chase. Section One: Strategy, Products, and Capacity Ch. 1 Introduction Ch. 2 Strategy Ch. 3 Design of Products and Services Ch. 4 Projects Ch. 5 Strategic Capacity Management 5S Investment Analysis Ch...
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Operations And Supply Chain Management
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Operations And Supply Chain Management
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1-1 Copyright ©2021 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. Test Bank for Operations and Supply Chain Management 16th Edition By F. Robert Jacobs Chapter 1 -22 Chapter 01 Test Bank Static 1. Efficiency means doing the right things to create the most value for the company. FALSE Efficiency means doing something at the lowest possible cost. 2. Effectiveness means doing the right things to create the most value for the company. TRUE Effectiveness means doing the right things to create the most value for the company. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value 3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management term s, we could refer to this doctor as being efficient but not effective. TRUE Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most v alue. The doctor performed the surgery without error. Beca use the patient died, no value was created. AACSB: Analytical Thinking Blooms: Analyze Difficulty: 2 Medium Learning Objective: 01 -04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value 4. A worker can be efficient without bei ng effective. TRUE Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most v alue. These are different things. AACSB: Analytical Thinking Blooms: Understand Difficulty: 2 Medium Learning Objective: 01 -04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value MEDCONNOISSEUR 1-2 Copyright ©2021 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 5. A process can be effective without being efficient. TRUE Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, though, means minimizing the amount of time customers need to wait in line. AACSB: Anal ytical Thinking Blooms: Understand Difficulty: 2 Medium Learning Objective: 01 -04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value 6. Operations and supply chain management is defined as the design, operation, and improvemen t of the systems that create and deliver the firm's primary products and services. TRUE Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and de liver the firm's primary products and ser vices. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -01 Identify the elements of operations and supply chain management. (OSCM) Topic: What Is Operations and Supply Chain Management? 7. The term "value" refers to the relationship between quality and the price paid by the consumer. TRUE Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by pr ice. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value 8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create confli ct between the two goals. TRUE Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals. AACSB: Analytical Thinking Blooms: Analyze Difficulty: 1 Easy Learning Objective: 01 -04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value MEDCONNOISSEUR 1-3 Copyright ©2021 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 9. Central to the concept of operations strategy are the notions of operations focus and trade -offs. TRUE Central to this thinking was the notion of factory focus and manufacturing trade -offs. Because a factory c annot excel on all performance measures, its management must devise a focused strategy, to perform a limited set of tasks extremely well. This requires trade -offs. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -03 Re cognize the major concepts that define the operations and supply chain management field. Topic: Historical Development of Operations and Supply Chain Management 10. OSCM is concerned with management of the trickiest parts of the system that produce s a good or deliver s a service. FALSE OSCM is concerned with the management of the entire system that produces a good or delivers a service. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -01 Identify the elements of oper ations and supply chain management (OSCM) . Topic: What Is Operations and Supply Chain Management? 11. OSCM is a functional field of business with clear line management responsibilities. TRUE OSCM is a functional field of business with clear line manage ment responsibilities. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -02 Know the potential career opportunities in operations and supply chain management. Topic: What Is Operations and Supply Chain Management? 12. The supply network can be thought of as a pipeline through which cash, material , and information flow. FALSE Think of the supply network as a pipeline through which material and information flow. AACSB: Analytical Thinking Blooms: Understand Difficulty : 1 Easy Learning Objective: 01 -01 Identify the elements of operations and supply chain management (OSCM) . Topic: What Is Operations and Supply Chain Management? 13. Supply networks cannot be constructed for every product or service. FALSE Networks su ch as this can be constructed for any product or service. AACSB: Analytical Thinking Blooms: Understand Difficulty: 1 Easy Learning Objective: 01 -01 Identify the elements of operations and supply chain management (OSCM) . Topic: What Is Operations and Sup ply Chain Management? MEDCONNOISSEUR 1-4 Copyright ©2021 McGraw -Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw -Hill Education. 14. "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products d esired by customers. TRUE Operations refers to manufacturing, service, and health care processes that ar e used to transform the resources employed by a firm into products desired by customers. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -01 Identify the elements of operations and supply chain management (OSCM) . Topic : What Is Operations and Supply Chain Management? 15. "Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm. TRUE Supply chain refers to processes that move information an d material to and from the manufacturing and service processes of the firm. AACSB: Analytical Thinking Blooms: Remember Difficulty: 1 Easy Learning Objective: 01 -01 Identify the elements of operations and supply chain management (OSCM) . Topic: What Is Ope rations and Supply Chain Management? 16. "Supply chain" includes only inbound freight and inventory. FALSE Supply chain refers to processes that move information and material to and from the manufacturing and service processes of th e firm. AACSB: Analytical Thinking Blooms: Understand Difficulty: 2 Medium Learning Objective: 01 -01 Identify the elements of operations and supply chain management (OSCM) . Topic: What Is Operations and Supply Chain Management? 17. It is critical that a sustainable strat egy meet the needs of shareholders and employees first, and then focus on preserving the environment. FALSE A sustainable strategy that meets the needs of shareholders and employees while preserving the environment is critical. AACSB: Analytical Thinkin g Blooms: Understand Difficulty: 2 Medium Learning Objective: 01 -01 Identify the elements of operations and supply chain management (OSCM) . Topic: What Is Operations and Supply Chain Management? MEDCONNOISSEUR
