Which definition used for quality evaluates how well a product performs its intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria - Answer Fitness for use
Which total quality management (TQM) process was developed to stress management's respo...
WGU C215 Practice Exam 2024 Already
Graded A+
Which definition used for quality evaluates how well a product performs its intended
function?
Fitness for use
Support services
Value for price paid
Psychological criteria - Answer Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality - Answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000 - Answer ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
Scatter diagram
Control chart
Flowchart
Checklist - Answer Checklist
Which quality control tool should be used to monitor the current status or end result
of a process?
Checklist
Flowchart
,WGU C215 Practice Exam 2024 Already
Graded A+
Control chart
Scatter diagram - Answer Control chart
Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication
with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes - Answer Enhance competition; understand consumer preferences;
maintain communication with operations
What is the common theme in total quality management (TQM) across all functions
in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes - Answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable - Answer Mean
What do assignable causes of variation indicate?
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
, WGU C215 Practice Exam 2024 Already
Graded A+
Equipment was found to be out of control. - Answer Out-of-control signals were
found in the process.
Which continuous improvement method does C pk measure?
The most common measurement process
How close one is to a target and how consistent one is with the average
performance
What a process is capable of and how long it will take to conclude
Parts per million on the capability index - Answer How close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma?
Choose 2 answers
Technical tools
People involvement
Job design
Facility location - Answer Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
Screen patients and schedule follow-up appointments for those who have the most
serious injuries
Screen patients and fast-track those with minor ailments
Screen patients and send the last 25 to another facility
See each patient in the order in which they arrived - Answer Screen patients and
fast-track those with minor ailments
Which two factors affect a service location decision?
Choose 2 answers
Closeness to manufacturing facilities
Proximity to customers
Warehouse storage
Quality-of-life issues - Answer Proximity to customers
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