Which of the following telephone techniques will help create a positive image for the practice? correct answers- Implement a two-ring rule. Always make sure the phone is answered before third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure th...
CPSS Optho Exam
Which of the following telephone techniques will help create a positive image for the practice? correct answers- Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the caller they have not been forgotten
Which of the following actions will help you portray a positive image on the telephone? correct answers-
Placing mirror on desk
-Use positive language -Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call which the telephone rings? correct answersAsk permission of the existing caller to be placed on hold while you answer the other telephone
Which of the following are traits of successful telephone staff? correct answers-Putting a smile in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone communication include which of the following: correct answers-Answering the telephone
-Transferring calls -Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call is holding; they may be expecting a call correct answersTrue
If you call a patient and reach their voice mail, it is best to only leave your name and phone number correct answersFalse A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or unenthusiastic correct answersTrue
Which of the following is most important to meet patients demands and be successful in today's highly competitive market? correct answersRespond to patients question's, concerns, or complaints with a positive and professional attitude.
In most cases, the patient's initial encounter with the practice is: correct answersBy telephone
An eye care provider licensed to diagnose and treat diseases of the eye, but unable to perform invasive eye surgery is an: correct answersOptometrist
The most commonly performed eye surgery is: correct answersCataract Surgery
An eye care provider licensed to diagnose and treat diseases of the eye and perform invasive eye surgery
is an: correct answersOphthalmologist
Office surgical suites, outpatient surgery centers, and hospital-based outpatient surgery centers are all types of surgical suites and facilities correct answersTrue
Which of the following procedures is a common treatment for dry eyes? correct answersPunctual Occlusion
Instructions as to insertion, removal, and care of contact lenses are usually given by _____ staff correct answersAncillary
An eye care professional licensed to fabricate and dispense eyeglasses is an: correct answersOptician
Minor surgical procedures have a 90-day postoperative period and are most commonly performed in ambulatory surgery centers correct answersFalse
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