Apple Device Support Questions And Answers With Verified Study Solutions How much storage does iCloud offer? Normal iCloud offers 5GB. iCloud + can give you 50GB, 200GB or 2TB. With an Apple One Premier plan, you can get up to 4TB. iCloud always encrypts your backups. True or False? True After you perform backup with iCloud, automatic iCloud backups are turned on. True or false? True What is needed to perform an iCloud backup? Connected to Wi -Fi, fully charged or at least connected to power. Sufficient storage for the backup Material distributed to a user's Managed Apple ID via an MDM solution can be shared via Family Sharing. True or False? False Can a user with iOS 14 have both a personal Apple ID and Managed Apple ID on the same device? No, starting with iOS users can have both IDs on the same device and enroll in MDM with a user enrollment as opposed to a device enrollment. What is the difference between a "device enrollment" and a "user enrollment"? Prior to iOS 15 Apple only supported device enrollments via MDM. A device enrollment allows the admin to control the entire device. User enrollment provides an encrypted separation between work and personal accounts. Admins can only control certain aspects of the device. How can you review iCloud settings? Settings>[your name]>iCloud List MDM features that supersede iCloud features. FileVault>Recovery Key Escrow supersedes iCloud account recovery. MDM can disable FindMy/Activation Lock and use the MDM to locate and lock/erase a lost device. Managed apps can be disabled from backing up to iCloud, and MDM shared apps cannot be shared wi th Family Sharing. What are the two most common reasons for iCloud backup issues? Insufficient storage and an incomplete backup. What happens if you restore your phone from an incomplete backup? Some of your data may be lost. Ensure phone has sufficient battery or is connected to power prior to initiating backup, as well as Wi -Fi connection. How can you buy more iCloud storage? Settings>[your name]>iCloud>Manage Storage. Tap buy more storage. How can data mode be used to let a device continue backup even without Wi -Fi? On an iPhone with 5G, you can set Data mode to "Allow more Data" so that an iCloud backup can continue with 5G instead of Wi -Fi. How can you manage the size of a backup? Settings>[your name]>iPhone and check last backup size. You can control what apps will be backed up to lessen the size of the backup. Settings>[your name]>iCloud and then toggle apps. How can you verify the success of an iCloud backup? Settings>[your name]>iCloud>iCloud backup and check the date of the last backup Explain the benefits of two factor authentication. Ensures only you can access your account, even if someone else has your password. Sends a verification code to your trusted device when someone tries to login. How can you turn on two -factor authentication? Settings>[your name]>Password and Security. Tap Turn On Two -factor authentication. Enter the number where you want to receive verification codes and tap next. How can you reset your device's password? If you currently have access to the device, you can reset the password with Settings>[your name]>Password and Security>Change password. You can also create a recovery key. What is a Recovery Key? A randomly generated 28 -character key that you store in a safe location. It allows you to gain access to your Apple ID should you forget your password and not have access to your trusted devices. What is needed to create and use a recovery key? Add a trusted phone number to your Apple ID. Settings>[your name]>Password and Security>Account Recovery>Recovery Key>Turn on Recovery Key. With an Apple ID signed into a different Apple ID than yours: Apple Support App>Passwords and Security>Reset Apple I D password. Enter the trusted phone number, enter the verification code sent to the trusted device, and enter the recovery key that is generated on your device to reset the password. What should you do when you have a password issue you cannot resolve? Submit an Account Recovery request via iforgot.apple.com. Puts your account into a waiting period in which you cannot use the device. Eventually you get instruction from Apple to regain access to your account. How can you manage data storage? Settings>General>iPhone Storage Where does iOS store data? Usually within the app itself in "containers". If you delete a third -party app, the data associated with the app is also deleted. How can you update iOS? Settings>General>Software Update What is the difference between reviving and restoring an iPhone? Reviving helps wake up a device while keeping content and settings. Restoring erases the data and goes back to factory settings which is why you want to have a backup. How do you revive an iPhone using Apple Configurator? Press and hold the appropriate button combo while immediately connecting to a Mac. Keep holding until you see the recovery screen (black screen, looks like a cord connecting to a computer). Open Apple Configurator, and confirm your phone is recognized in r ecovery mode. Open Finder and select your iPhone, it should say "Apple Configurator is running". In Configurator, select your iPhone. Choose Actions>Advanced>Revive Device How do you restore an iPhone using Apple Configurator? Put phone into recovery mode while connecting to Mac, in Apple Configurator select iPhone. Actions>Restore How do you put an iPhone into Recovery Mode? a. 1st generation -6s: Uses the home button. Press and hold Home and Side button simultaneously. b. 7: uses the volume down button. Press and hold Volume Down and Side button simultaneously. c. 8 and later: Uses the side button. Press and release Volume Up, Volume Down then press and hold side button. How can you erase all contents and Settings in iOS? Settings>General>Transfer or Reset iPhone. Tap Erase All Content and Settings How can you restore an iPhone in the Finder? Connect powered off iPhone to Mac. Initiate Recovery Mode on Device. Locate and select your device in the Finder. Before you restore, try to update to preserve your data and settings. If this doesn't work, then Restore. What are the functions and features of Shared iPad? Used in enterprise and education. Multiple users can share one iPad with personalized user experiences. Requires an MDM, managed Apple IDs owned by the organization and at least 32GB of storage. Can login as guest for temporary session. How can you troubleshoot Shared iPad issues? Enable Content Caching on a Mac to quicken data loading from iCloud. Schedule OS and app updates for off hours. Plan for users to return to the same device each time. Choose "Optimized for Shared iPad" apps. Deploy apps to all Shared iPad devices. What is an adopted app? How do they behave compared to other apps? Apps that come with a Mac such as iWork and iLife apps. Accept them once and you can install onyou're your devices. Adopting just means attaching these apps to an Apple ID. They need to be adopted to be updated in the future. What is a pre -installed app? How do they behave compared to other apps? They are already installed on the device with factory settings. Some can be deleted, but deleting built -in apps can sometimes lead to minor changes to system functionality. What is the difference between an App Store app and a third -party app? App store apps are managed by the App store and third -party apps are managed by a third party (and therefore not updated by the App store). Third -party apps need to go through extra security measures like notarization
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