Exam (elaborations)
BUS 209 Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5
- Course
- BUS 209
- Institution
- Eastern Gateway Community College
Verbal and Nonverbal Communication_ Module Quiz_Unit 2_Lesson 4 Question 1 The tone of voice you use when dealing with customers is especially important on the phone, when nonverbal cues are missing from the conversation. True Question 2 Customer service agents should strive to smile at a...
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