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OMVIC Chapter 14 2023/2024 already graded A+
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OMVIC Chapter 14 2023/2024 already graded A+
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OMVIC Chapter 14Motor vehicle repairs are governed by which Ontario legislation? - ANSConsumer Protection Act
True or False: Dealers/repairers must provide estimates for repairs. - ANSTrue
True or False: Final repair costs may not exceed the estimate by more than 10 per cent. -
ANSTrue
List five pieces of information that must be on all repair invoices. - ANS* The name of the
consumer
* The name of the repairer (and if different, the name under which the repairer carries on
business)
* The business address, telephone number, email address and fax number of the repairer
* The make, model, vehicle identification number (VIN) and licence number of the vehicle
* The date the consumer authorized the work and repairs
If a repair involves the installation of new or reconditioned parts, which of the following
statements is most correct? - ANSThe minimum warranty on repairs is 90 days or 5,000 km
Choose the most correct answer.
When the dealer replaces a part: - ANSThe dealer must offer the old part to the consumer
If the dealer/repairer is seeking authorization for repairs by phone, they must document four
pieces of information. What are they? - ANS* The name of the person authorizing
* His or her phone number
* The date of the call
* The time of the call
Dealers must post a sign stating: - ANS* Labour charges and how they are computed,
* The dealer's obligation to provide estimates,
* That each part removed is available to the consumer
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