Certified Parks And Recreation Professional (CPRP)
Exam New 2023-2024/372 Questions And Answer
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Quiz :Benchmarking - Answer :the process of comparing an organization's
practices and technologies with those of other companies
Quiz :Rules - Answer :Specific; direct participants and employees to act in a
prescribed manner
Quiz :Policies - Answer :broad and open to interpretation. Based on
circumstances, set direction.
Quiz :Anti-discrimination is an example of a - Answer :policy
Quiz :Procedures - Answer :Chronological sequence of activities; define steps
for implementation. Outlined in operations manuals. A process for completing
a task.
Quiz :A public Parks and Recreation agency's services are divided into three
categories: - Answer :Parks, programs, and facilities
Quiz :It is the PRP's responsibility to ensure that the public has the opportunity
to (3 things) - Answer :1. Participate in quality rec programs, 2. enjoy attractive
parks, 3. Ensure that facilities are effective and safe
Quiz :Evaluations - Answer :Explain the value of the expenditures of the
services and explain that services are meeting community needs
Quiz :Needs assessment - Answer :provides feedback on community attitudes,
opinions, and perceptions of P&R department & its resources
Quiz :Conflicting management strategies: There is an ongoing struggle in Parks
and Recreation between these two things: - Answer :Conservation and
development
Quiz :"No flying of model aircrafts behind zero line, no aerobatics or high-
speed passes" are examples of: - Answer :Rules
,Quiz :"Model aircrafts/boats shall be allowed only by permit issued by Parks
and Recreation Director" is an example of a: - Answer :Policy
Quiz :"To obtain a permit, first call the Parks and Recreation Director, then pay
permit fees and submit application" is an example of a - Answer :Procedure
Quiz :Comprehensive Plan - Answer :Identifies short and long-term priorities
for P&R department, includes agency's goals and policies, identification of
deficiencies, inventories, and developed standards for Parks
Quiz :Master Plan - Answer :Subsets of comprehensive plan; focuses on
physical resources and development. Typically updated every 10 years. Driven
by data.
Quiz :Strategic Plan - Answer :Development or revision of mission and vision;
action plan for achieving goals and objectives. Based on data analysis that
provides insight to trends in agency's internal & external environments
Quiz :ADA act of 1992 requires... - Answer :- that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the
maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
Quiz :What is the order of priorities for ADA barrier removal recommended by
the Department of Justice? - Answer :1. Access for those with disabilities ("get
through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are
open
4. Every individual should have the ability to benefit from services
Quiz :Customer expectations - Answer :Based on the image/reputation of the
agency, prior experiences with the agency, marketing/promotional material
related to the agency, and word-of-mouth feedback from others
Quiz :PRP must be aware of regulatory policies affecting the agency from the
following organizations (5) - Answer :1. OSHA
2. EPA
Quiz :What are the minimum and maximum levels of maintenance standards
for Parks and Recreation? - Answer :Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-
being
Quiz :Routine Maintenance - Answer :Preserve or improve the appearance of
a facility or equipment. Less frequent than housekeeping activities, vary by
season and user preference. May be completed on a fixed time schedule- not
urgent.
Quiz :Work order - Answer :a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP, on-site
maintenance workers, or facility users.
Quiz :Landscaping maintenance can...W - Answer :enhance attractiveness,
invite users, channel traffic, contribute to safety, and disguise unattractive
areas. Landscaping should support, not dictate program efforts.
Quiz :RFP (Request for Proposal) - Answer :A document that is sent out to
potential vendors requesting them to provide a proposal on a product or
service. Develop a scope of the project, obtain bids, identify a contractor,
supervise project to agency standards.
Quiz :Preventative Maintenance - Answer :a program of regular inspections
and care to avert potential problems. Prolongs the life of equipment and
improves organizational efficiency by avoiding downtime due to inoperable
equipment.
Quiz :What is the difference between a credit card and a P-card? -
Answer :Credit cards can carry over a balance, P-cards must be paid off at the
end of the month. Monthly use fees and interest charges are higher on credit
cards.
, Quiz :What is the difference between a standard and blanket P.O.? -
Answer :Standard P.O.s are used for a one-time delivery of goods and/or
services and are paid-in-full once purchase is complete. Blanket P.O.s are used
for small, continuous purchases, and the agency is billed once per month (ex:
maintenance staff would use one at a hardware store).
Quiz :Market - Answer :the set of actual and potential buyers of a product or
service who have similar characteristics and are wiling and able to spend
money or exchange other resources to obtain a product.
Quiz :Collaboration - Answer :short-term relationship, lasts until a problem is
solved
Quiz :Alliance - Answer :Requires a high level of commitment between
organizations, as well as the sharing of authority and decision making. Ex: Two
neighboring park depts planning and implementing a combined Halloween
event
Quiz :Partnership - Answer :Strongest relationship between organizations.
Formed when two or more partners come together to create an entirely new
entity.
Quiz :Marketing Mix: Product - Answer :Services and facilities offered to the
public. Product is adapted to meet the needs of specific groups. Ex: Tee ball for
kids, Fast-pitch softball for teens, Slow-pitch softball for adults
Quiz :Marketing Mix: Price - Answer :Can have major impact on participation.
Too high of price may not be affordable for most people, too low creates a low
perceived value.
Quiz :Marketing Mix: Place - Answer :Distribution of products. Includes
accessibility of programs and the facilities where they are offered, including
how close the place is to where people live and work, atmosphere, geographic
area, population density. Also includes day of week, time, and format of
program.
Quiz :Marketing Mix: Promotion - Answer :Means of communicating the value
of a product. Done through the promotions mix.
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