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Test Bank for Business Communication: A Problem-Solving Approach, 2nd Edition by Rentz $29.49   Add to cart
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Test Bank for Business Communication: A Problem-Solving Approach, 2nd Edition by Rentz
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  • Course
  • Business Communication
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  • Business Communication

Test Bank for Business Communication: A Problem-Solving Approach, 2nd Edition 2e by Kathryn Rentz and Paula Lentz. ISBN-13: 8359 Full Chapters test bank are included Chapter 1 Solving Communication Problems in the Workplace Chapter 2 Getting Positive Responses to Your Communication Chap...

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Last document update: 1 year ago

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Document information

  • July 24, 2023
  • July 24, 2023
  • 311
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers

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  • Business Communication
  • Business Communication

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Chap 01 2e
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false



2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false



3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false



4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false



5) The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.
⊚ true
⊚ false



6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false



7) The widespread use of the Internet has increased companies' attention to social responsibility.
⊚ true
⊚ false




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