(Implementing Organizational Change 3e Bert Spector)
(Test Bank all Chapters)
Chapter 1 – Organizational Change
MULTIPLE CHOICE
1. Nokia’s loss of market share of U.S. cell phone business as a result of:
a. lack of technological skills
b. too much focus on the growing emerging markets
c. conscious strategic decisions made by the company
d. all of the above
e. none of the above
(c: Moderate; p. 2)
2. Strategic renewal refers to:
a. a change in an organization’s strategy involving some combination of new
products/services, new markets, and a new business model
b. changing senior management
c. renewing the existing strategy through reorganization
d. all of the above
e. none of the above
(a: Easy; p. 3)
3. Discontinuous change is:
a. large-scale, short-term reorientation of most or all of the central aspects of
organizational life customers have to be involved.
b. large-scale, long-term reorientation of most or all of the central aspects of
organizational life customers have to be involved.
c. change that occurs over-time, effecting isolated parts of an organization
d. all of the above
e. none of the above
(b: Moderate; p. 5)
4. ____________ directly targets patterns of employee actions and interactions in
order to achieve and sustain outstanding performance.
a. turnaround change
b. radical change
c. characteristic change
d. transformational change
e. productivity change
(d: Easy; p. 7)
5. Behavior change requires:
a. changing what employees do and how they do it.
b. changing employee relationship with others.
c. sustainable changes.
, d. adaptive changes.
e. all of the above
(e: Moderate; p. 7)
6. ____________ refers to the setting and circumstances in which employees work.
a. Organizational context
b. Organizational dynamics
c. Behavioral dynamics
d. Organizational performance
e. Behavioral performance
(a: Easy; p. 9)
7. When people participate in the process of defining a problem and its solution,
they will be:
a. more likely to hesitate on changing their behavior.
b. more likely to change their behaviors in accordance with that solution.
c. more likely to resist the change.
d. more likely to be productive.
e. more likely to be less productive.
(b: Moderate; p. 12)
8. Transformational change seeks to ____________ employees to change their
behaviors.
a. encourage
b. motivate
c. stimulate
d. force
e. coerce
(b: Moderate; p. 8)
9. Employees often resist change because:
a. they are often old and old people don’t like change.
b. they are low-level employees not capable of understanding change.
c. it is natural to resist change.
d. they were not involved in the process.
e. all of the above
(d; Easy; pp. 11-12)
10. Managers can learn from employee resistance by:
a. finding creative ways to squelch the resistance.
b. giving the employees voice.
c. figuring out who they should fire.
d. learning how to automate as many production processes as possible.
e. none of the above
(b; Moderate; p. 12)
,11. Employee resistance to change is caused by:
a. lack of participation in the process.
b. lack of communication about the goals and process.
c. imposing change.
d. mishandling of the process by management.
e. all of the above
(e; Moderate; pp. 10-14)
12. Which of the following is NOT one of the faces of change:
a. transformation
b. transition
c. turnaround
d. tools and techniques
(b; Easy; pp. 5-10)
13. Engaging executives in turnaround refers to:
a. hiring all new employees.
b. changing the technology throughout the organization.
c. stabilizing the company’s financial position.
d. revamping the organization’s strategy.
e. none of the above
(c: Difficult; p. 5)
14. Effective strategic renewal efforts combine aspects of ____________,
____________ change, and ____________ change.
a. employee; production; finance
b. turnaround; tools and techniques; transformational behavioral
c. management; employee; customer
d. customer; environment; participation
e. none of the above
(b: Moderate; p. 6)
15. Changing techniques and tools refers to changes in:
a. organizational processes and technologies.
b. machines and equipment only.
c. employee capabilities.
d. outsourcing.
e. none of the above
(a: Moderate; p. 6)
, 16. A trigger event refers to:
a. a shift in the environment that precipitates a need for altered strategies and new
patterns of employee behavior.
b. large-scale, long-term reorientation of most or all of the central aspects of
organizational life.
c. small, incremental improvements typically in organizational processes and
technologies.
d. changes in only the external environment.
e. changes in only the internal environment.
(a: Moderate; p. 14)
17. Which of the following is a good example of a trigger event?
a. globalization
b. shifts in labor market
c. deregulations
d. mergers and acquisitions
e. all of the above
(e: Moderate; p. 14)
18. Which of the following is NOT a reason to go global?
a. outsource some activities previously done in the home country
b. seek raw materials
c. seek strategic alliances
d. expand into new markets
e. simplify operations
(e: Moderate; p. 15)
19. The differences in culture, language, and the political-economic‐legal infrastructure
of countries is referred to as:
a. psychic distance
b. power distance
c. globalization gap
d. diversity span
e. none of the above
(a: Difficult; p. 15)
20. Going global always means:
a. increased profits
b. new synergies
c. loss of jobs in the home country
d. organizational change
e. all of the above
(d: Moderate; p. 15)
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